Analyst, Business Operations – LATAM Focus

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of the daily operational processes that facilitate efficient and high-quality client onboarding.

• Emphasize execution, process enhancement, and effective coordination.

• Document, systematize, and gradually automate current processes.

• Collaborate closely with the Product and Tech teams to develop workflows that can ultimately be transitioned to AI tools, starting with KYB automation.

• Minimize friction, reduce timelines, and ensure every client file is thoroughly complete and well-organized before it is submitted to Compliance for review.

• Perform checklist-based evaluations of documentation provided by clients during the onboarding phase.

• Keep accurate, audit-ready records of received documentation, RFIs issued, and case status throughout the onboarding process.

• Lead and manage end-to-end onboarding operational procedures, pinpointing inefficiencies and implementing enhancements to decrease onboarding cycle times.

• Monitor case progress throughout the pipeline and proactively follow up to maintain momentum without unnecessary delays.

• Facilitate the shift from manual execution to AI-assisted workflows over time, serving as the operational subject matter expert who defines agent tasks and validates their outputs.

• Prepare and submit Partner Information Forms (PIFs) along with necessary documentation required by card schemes for partner onboarding and certification processes.

⛳️ Requirements

• At least 3 years of experience in business operations, KYC document processing, customer onboarding, or a related operational role.

• Practical experience with structured checklists, data collection workflows, or document review processes.

• Proven experience in building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we seek someone who has actively created with AI, not just utilized it.

• Background in fintech, financial services, or regulated industries is advantageous, though not mandatory.

• Strong attention to detail with a process-oriented mindset.

• Comfortable managing case queues, tracking document statuses, and adhering to established escalation protocols.

• Demonstrated ability to identify operational bottlenecks and drive measurable enhancements in turnaround times.

• Capable of spotting gaps or inconsistencies in documentation without needing to make risk-based compliance assessments.

• Views manual processes as challenges to be addressed, rather than tasks to be repeated.

• Able to conceptualize workflows: identify inputs, outputs, decision points, and exception paths that can be transformed into automated logic.

• Comfortable collaborating with Product and Tech teams to define and test automation tools.

• Actively seeks opportunities to minimize human involvement through tooling and process redesign.

• Clear communicator, capable of drafting professional RFIs and coordinating effectively with clients, internal teams, and external partners.

• Comfortable creating constructive friction with adjacent teams (Compliance, Growth) to achieve better outcomes and expedited processes.

• Located in or able to operate fully aligned with the Mexico time zone and public holidays.

• Willing to work during local public holidays if necessary (compensatory leave will be provided).

• Fluent in business English and Spanish (both spoken and written).

• Proficiency in any additional language (e.g., Portuguese) is a significant advantage.

🏝️ Benefits

• A vibrant, inclusive, and international workplace culture.

• Generous annual leave for relaxation and rejuvenation, in addition to public holidays.

• Health insurance budget to ensure you are well-covered.

• Opportunity to be part of a rapidly growing global team.

• Flexible remote work options, with the possibility of working in-person at a premier office location overlooking the Castillo de Chapultepec.

• Budget for home office equipment.

• Your own Corporate Reap Card — eliminating out-of-pocket expenses.

• Additional benefits that continue to expand over time.