Analista/Engenheiro ServiceNow – CSM - Sênior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and configure solutions on the ServiceNow platform, focusing on the CSM module.

• Create and maintain Record Producers, Service Catalogs, and Workflows/Flows.

• Develop and maintain Business Rules, Script Includes, Client Scripts, and UI Policies.

• Participate in the implementation and evolution of functionalities in the Configurable Workspace.

• Develop integrations using REST/SOAP APIs.

• Conduct troubleshooting, incident resolution, and continuous improvements.

• Collaborate with architects and analysts to define technical solutions.

• Ensure the application of best practices in development and governance on the platform.

• Support testing, validation, and deployment processes (Dev, QA, Prod).

• Take part in code reviews and the technical documentation of solutions.

⛳️ Requirements

• Experience in development on the ServiceNow platform.

• Practical experience with the Customer Service Management (CSM) module.

• Strong knowledge of JavaScript (both server-side and client-side).

• Experience with REST/SOAP APIs and integrations.

• Familiarity with Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer / Workflow.

• Experience with Configurable Workspace.

• Knowledge in data modeling (tables, relationships, CMDB is a plus).

• Experience with version control and best development practices.

🏝️ Benefits

• Remote work opportunity.