Analista de Pré-Vendas Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct the initial contact with leads generated through Marketing channels, ensuring swift and high-quality communication.

• Qualify leads through consultative diagnosis, identifying their profile, needs, purchasing moment, and business potential.

• Manage communications via phone, WhatsApp, email, and other support channels.

• Schedule qualified meetings for the Sales Consultants, relaying pertinent information and context regarding the opportunity.

• Oversee the Inbound pipeline in the CRM, maintaining updated information and organizing the sales funnel.

• Monitor performance indicators such as response time, conversion rates, appointments, and other KPIs.

• Collaborate with Marketing and Sales teams to enhance lead generation, qualification, and conversion.

• Identify areas for improvement in workflows, processes, and customer service approaches.

• Stay informed about products, services, market trends, and customer profiles.

• Operate with autonomy, organization, a sense of priority, and a results-oriented focus.

• Participate in training sessions, meetings, and ongoing development initiatives.

⛳️ Requirements

• Experience in Pre-Sales (Inbound), SDR, or Lead Qualification.

• Familiarity with CRM systems such as HubSpot and Pipedrive.

• Knowledge of lead qualification methodologies like SPIN Selling, BANT, and GPCT.

• Excellent verbal and written communication skills.

• Proficiency in using customer service, productivity, and pipeline management tools.

• Analytical skills to interpret indicators and prioritize opportunities.

• Organizational abilities to manage a high volume of leads while maintaining service quality.

• Proactive personality with a sense of ownership and autonomy.

• Quick decision-making skills and efficient execution of tasks.

• Adaptability to learn and adjust to new processes and changes.

• Openness to receive, implement, and transform feedback for continuous improvement.

• Strong communication skills, active listening, and interpersonal relationship capabilities.

• Discipline and ability to manage priorities effectively.

• Collaborative mindset with the ability to work in a team and share knowledge.

• Results-oriented approach without compromising customer experience quality.

• Alignment with the company culture, emphasizing ethics, responsibility, commitment, and teamwork.

• Experience in technology, services, education, or B2B businesses.

• Bachelor's degree in Administration, Commercial Management, Marketing, Communication, or Law — preferred but not mandatory.

• Familiarity with KPI analysis and conversion metrics — preferred.

• Experience in identifying improvement opportunities in pre-sales and customer service processes — preferred.

• Knowledge of negotiation techniques and client relationship management — preferred.

• Ability to thrive in dynamic environments with goals and performance focus — preferred.

• Interest in continuous learning, professional development, and sales/customer experience trends — preferred.

• Experience in companies that value feedback culture, collaboration, and continuous improvement — preferred.

🏝️ Benefits

• Meal/Food Allowance: R$ 1,300 monthly on a flexible card, with no payroll deduction.

• Home Office Assistance: R$ 135.00 monthly, with no payroll deduction.

• Health Plan: National coverage with Bradesco.

• Dental Plan: Provided by SulAmérica.

• Life Insurance.

• Extended parental leave.

• Childcare assistance for children up to 5 years old.

• Gympass/Wellhub benefits.

• Conexa Saúde, offering 2 free psychological consultations and 2 nutritional consultations per month.

• Guapeco: pet health plan with national coverage and reimbursements of up to 100%.

• Partnership with a language school, offering discounts for English and Spanish classes.

• Profit Sharing (PLR).

• Relaxation Week: work-free days between Christmas and New Year.

• Loaned laptop.

• Workstation Assistance of R$ 2,400.00.

• Birthday Leave.

• Feedback culture.

• Development guilds.

• Individual Development Plan (IDP) during onboarding.

• Aurum Talks.

• Regular meetings with the entire Aurum team.

• Transparency in OKR processes.

• Celebratory actions.

• Performance evaluations.

• Development programs.

• Work in a Great Place to Work™ certified company.