Analista de Implantação Jr – Telefonia VoIP

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• You will be involved in the onboarding of clients, assisting with configurations, parameter settings, and training to ensure optimal use of our products.

• Implement software developed by Segware, guiding the client throughout the entire remote or in-person implementation process.

• Ensure that agreed-upon deadlines and training sessions are met effectively.

• Conduct a detailed analysis of the client's needs to determine the best implementation approach, minimizing operational impacts on the client.

• Analyze and identify potential issues that may arise during the implementation phase.

• Provide in-person and remote training to ensure end-users are adequately prepared to utilize the implemented solutions.

• Offer ongoing support to meet the needs of the clients.

• Document all implementation projects, keeping the work tool updated.

• Create help documentation for the system to facilitate user understanding of functionalities.

• Identify opportunities for improvement in the implementation processes and suggest innovations.

• Manage system configurations and adjustments according to client expectations and needs.

• Simultaneously manage multiple projects, ensuring organization and effective delivery of implementations.

⛳️ Requirements

• Experience in system implementation, configuration, or support in a SaaS environment.

• Background in technical customer support, software implementation, or infrastructure support.

• Knowledge of Windows and Windows Server operating systems.

• Basic understanding of Linux (a plus for troubleshooting).

• Proficiency in TCP/IP networking, including IP addressing, DNS, DHCP, NAT, routing, and VLAN.

• Familiarity with remote access and support tools.

• Understanding of REST APIs and system integration.

• Basic or intermediate knowledge of IP telephony (VoIP).

• Understanding of SIP and RTP protocols.

• Awareness of audio codecs and call quality factors.

• Basic knowledge of SIP trunks, extensions, queues, and IVR.

• Ability to identify issues related to latency, jitter, packet loss, and firewall/NAT configurations affecting VoIP communication.

• Familiarity with IP PBX systems (such as Asterisk, Issabel, FreePBX, or similar) will be considered an advantage.

• Strong verbal and written communication skills.

• Ability to conduct training sessions and meetings with clients.

• Analytical mindset for diagnosing and solving problems.

• Capability to work collaboratively in a team and with internal departments.

• Strong organizational and time management skills to adhere to schedules and implementation timelines.

• Willingness to travel as needed.

🏝️ Benefits

• Meal/Food allowance.

• Health insurance with 50% covered by the company and 50% by the employee.

• Dental plan with 50% covered by the company and 50% by the employee.

• Home office assistance.

• Day off in the birthday month.

• Extended parental leave for both maternity and paternity.

• Totalpass: Well-being platform offering access to gyms, sports, pilates, martial arts, nutrition, and more.

• Emotional care platforms: Psicologia Viva, ZenClub, Vittude.

• Professional Training Program (according to policy).