Analista de Atendimento Jr. – Contábil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist customers via chat, addressing inquiries related to Contmatic products.

• Identify issues and guide clients in finding solutions.

• Log all interactions in the service system.

• Monitor individual performance indicators and work towards achieving targets.

• Anticipate potential challenges and minimize impacts during crisis situations.

• Participate in training and updates regarding products and services.

• Collaborate with the team and other departments to ensure swift and effective solutions.

• Share knowledge and best practices with the team.

⛳️ Requirements

• Basic knowledge of legislation and accounting routines, including tax calculations, financial analyses, accounting reports, and ancillary obligations.

• Proven experience in customer service.

• Familiarity with Microsoft Office Suite and Google Workspace.

• Clear and respectful communication, especially in writing.

• Organizational skills, time management, and problem-solving abilities.

• Adaptability, teamwork, and a focus on results.

• Preferred: experience providing support in accounting software companies or accounting firms.

• Preferred: knowledge of the Zendesk platform.

🏝️ Benefits

• Medical assistance.

• Dental assistance.

• Childcare assistance.

• Home office support.

• Pharmacy partnership.

• Payroll loan.

• Profit-sharing program (PLR).

• Life insurance.

• Partnership with Sesc.

• Day off.

• Home office setup.

• Citizen Company Program.

• Discounts at Educational Institutions.

• Pet Health Plan.

• Equipment provided by the company.

• Totalpass.

• Food assistance.