AMS OpenText Support Consultant – Administration, Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Carry out daily administration of OpenText Content Server, which includes:

• managing users, groups, and roles

• configuring permissions and inheritance

• overseeing workspaces, folders, and object administration

• Administer categories, attributes, and metadata updates as part of operational support.

• Assist with configuration modifications under change-management protocols.

• Supervise and manage background jobs, queues, and scheduled tasks within Content Server.

• Detect and address job failures, backlogs, and performance challenges.

• Organize restarts and maintenance activities according to operational procedures.

• Manage L2/L3 incidents and service requests in accordance with SLAs.

• Conduct root-cause analysis for recurring problems and implement corrective measures.

• Deliver timely communication and updates to stakeholders.

• Provision and de-provision users and groups as necessary.

• Resolve access, permission, and visibility issues.

• Facilitate onboarding/offboarding and role-based access modifications.

• Analyze Content Server logs and diagnostics to pinpoint issues.

• Aid in the resolution of:

• login/authentication challenges

• performance slowdowns

• configuration inconsistencies

• Collaborate with infrastructure, database, and network teams as needed.

• Assist in deploying configuration changes and fixes across various environments.

• Support patching, upgrades, and post-deployment validation.

• Ensure environmental consistency between Development, QA, and Production.

• Maintain operational documentation, runbooks, and Standard Operating Procedures (SOPs).

• Ensure adherence to audit and governance requirements.

• Contribute to continuous improvement initiatives within the AMS framework.

⛳️ Requirements

• 8–12+ years of experience in supporting enterprise ECM platforms.

• 5+ years of direct experience in OpenText Content Server AMS/support.

• Familiarity with AMS or managed services environments that utilize ticketing systems and SLAs.

• Experience with OpenText Extended ECM (xECM) or SAP-integrated environments.

• Knowledge of OpenText Archive Center, Core Capture, or VIM support.

• Understanding of authentication/SSO integrations (LDAP, AD, SAML).

• OpenText certifications are advantageous.

🏝️ Benefits

• Retirement Planning

• Bonus Program

• Long-Term Incentive Plan

• Commission potential for client referrals

• Professional Development

• Cell phone/Internet Reimbursement