Air Export Agent

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Support the Manager and Supervisor in all functions related to the Air Export Department.

• Ensure the efficient and timely movement of freight while delivering outstanding customer service.

• Facilitate a seamless and timely freight processing flow.

• Prepare documentation necessary for international shipping.

• Coordinate and negotiate rates with contracted vendors to secure space and services.

• Guarantee accurate and timely billing for clients and vendors.

• Conduct precise and prompt data entry into the operational system.

• Organize international export shipments for customers.

• Ensure adherence to internal policies, Operational Process Standards, government regulations, and customer requirements.

• Enhance departmental process efficiency and comply with customer standard operating procedures.

• Collaborate with the team to achieve KPI targets.

• Monitor shipment reports to ensure customer satisfaction is maintained.

• Facilitate communications with overseas partners.

• Review Stat 1 and operational reports, updating event codes as necessary.

• Audit files to help meet operational process standards.

• Develop and sustain relationships with vendors and customers.

• Assess vendors and create corrective action plans when required.

• Oversee accounts payable and resolve intercompany accounting discrepancies.

• Address information requests and assist in providing competitive pricing.

• Participate in the transition of new business and the updating of existing business.

• Assist with retention calls and conduct customer reviews.

• Foster the development and mentoring of team members.

• Distribute workloads during peak times or staff absences.

• Mentor agents and fulfill team training needs.

• Communicate departmental goals and expectations clearly.

• Promote productivity tools and implement system modifications.

• Recommend improvements to systems and processes.

• Advocate for the company's cultural values.

⛳️ Requirements

• Minimum of 2 years of industry-specific qualifications (country-specific).

• Strong knowledge of the market and products.

• Excellent interpersonal skills, including the ability to listen, comprehend, and communicate clearly and effectively for positive outcomes.

• Proactive with robust organizational skills.

• Proficient in computer applications (Excel, Word).

• Hazardous Materials certification is preferred.

• Must be fluent in English.

🏝️ Benefits

• Paid vacation.

• Holiday leave.

• Sick leave.

• Medical health plan.

• Life insurance.

• Employee Stock Purchase Plan.

• Training and personnel development program.

• Opportunities for growth within the company.

• Employee referral program.

• Bonus potential.