AI Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Diagnose and resolve intricate technical issues faced by customers, such as API malfunctions, integration difficulties, authentication problems, and production incidents.

• Analyze system behavior, debug logs, replicate issues, and offer expert guidance with complete ownership from start to finish.

• Establish yourself as a reliable expert and primary resource for OpenAI products and the platform.

• Act as a point of escalation, collaborating with customers and the Engineering team to resolve issues and prevent future occurrences.

• Utilize scripting and emerging AI technologies to enhance internal tools and automate operational processes.

• Collaborate with Product and Go-To-Market teams to expand solutions informed by customer issue insights.

• Recognize opportunities for automation and AI-driven workflows, implementing scalable operational enhancements.

• Provide on-call support during holidays and weekends as required.

⛳️ Requirements

• Over 8 years of experience in User Operations, Engineering, Support Engineering, or comparable technical roles.

• Ideally, experience within high-growth technology startups or other fast-paced settings.

• Proficient in utilizing Codex, ChatGPT, OpenAI API, or similar technologies to script or develop code, including Python.

• Experience in automating repetitive processes and integrating various tools.

• Advanced SaaS troubleshooting capabilities.

• Quick comprehension of new technologies and complex concepts.

• Professional communication skills and poise with high-stakes customers during live incident discussions.

• Demonstrated ability to cultivate strong relationships with customers and across functions to resolve intricate issues.

• Outstanding critical thinking and problem-solving abilities.

• Capacity to convey complex technical issues clearly to both customers and internal teams.

• Flexibility to adapt quickly to changes and a commitment to ongoing learning.

• Bachelor’s degree in Computer Science, Computer Engineering, a related technical field, or equivalent practical experience.

🏝️ Benefits

• Occasional on-call coverage during holidays and weekends as necessary.

• Immigration and sponsorship support may be available depending on individual circumstances.

• Reasonable accommodations for applicants with disabilities.