AI Services Lead – Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the activation process for newly acquired Anthropic-focused accounts.

• Manage the complete delivery process for accounts while proactively identifying technical and delivery risks.

• Develop and sustain account plans along with use-case backlogs.

• Transform pilot projects or workshops into multi-phase, multi-workstream AI transformation initiatives.

• Advise senior stakeholders at client organizations on AI and data roadmaps.

• Collaborate with Anthropic’s field team and internal Sales, Marketing, and Delivery leadership to pinpoint, shape, and finalize expansion opportunities.

• Conduct executive meetings, quarterly business reviews (QBRs), and roadmap discussions.

• Mentor team members, promoting learning, feedback, and ongoing improvement.

• Contribute to the development of internal playbooks, account planning frameworks, and replicable AI and data delivery methodologies.

• Share best practices and client insights to enhance engagement and delivery quality.

⛳️ Requirements

• 6–10+ years of experience in a hybrid delivery/sales role within consulting or professional services, with responsibility for defining service engagements and ensuring project success; alternatively, direct accountability for strategic account growth and executive engagement.

• Proven experience in managing both delivery quality and account growth on a single engagement.

• History of scoping and executing services engagements valued between $50K and $1M.

• Experience in creating account plans and roadmaps that transition a single pilot into a wider rollout.

• Comfort in overseeing activation and expansion shortly after securing an account.

• Strong relationship-building abilities with senior client stakeholders, demonstrating a track record of becoming a trusted advisor to CIOs, CTOs, or CDOs.

• Capability to structure complex issues and drive them towards resolution within a matrixed environment.

• Willingness to travel up to 50% based on client requirements.

• Hands-on expertise in AI/data sufficient to identify use cases and delivery risks for agentic AI/LLM and data solutions.

• Direct experience with Anthropic (Code, Cowork, or Enterprise) or a similar LLM/agentic AI platform.

🏝️ Benefits

• Remote-First Work Environment

• 401k plan with company match

• Dental and Vision insurance

• Home Office Equipment Stipend

• Annual stipend for Learning and Development

• Competitive compensation

• Excellent benefits

• Flexible PTO plan

• 10 Holidays

• Challenging projects

• Mentorship

• Structured development pathways

• Supportive, high-performing global team

• Transparency, autonomy, and continuous improvement