AI Quality Analyst – Healthcare

📋 Description

• Assess real-time AI-driven interactions, including call transcripts and text messages, to verify accuracy and quality of results.

• Detect inconsistencies, edge cases, and failure patterns in system performance.

• Proactively identify issues, especially when anticipated system outputs are absent or delayed.

• Intervene when the AI encounters ambiguity, failure scenarios, or circumstances requiring human discretion.

• Interpret nuanced or incomplete inputs and decide on the appropriate next steps without awaiting instructions.

• Recognize when an AI interaction is invalid and take responsibility for its resolution.

• Convert issues into clear, structured, and actionable communications for both internal teams and customers.

• Engage through Slack, Teams, and other necessary platforms as required.

• Uphold a high standard of written and verbal English in all communications.

• Assist in ensuring the effective execution of ongoing pilots and deployments.

• Highlight recurring patterns and insights to guide product and workflow enhancements.

• Document edge cases and aid in developing processes for their future management.

⛳️ Requirements

• 2 to 3 years of experience in operations, quality assurance, technical support, or a related field.

• Strong ability to identify inconsistencies, edge cases, and failure patterns in a high-volume environment.

• Clear and concise communicator in both written and spoken English at a professional level.

• Comfortable making decisions in ambiguous, fast-paced settings without constant guidance.

• Capable of navigating multiple communication platforms like Slack, Teams, and SMS simultaneously.

• Highly dependable and responsive, able to function effectively in real-time workflows.

• Available to work from 9 AM to 5 PM Eastern Time, Monday through Friday.

• Familiarity with EMR or EHR systems is a plus, with training available for suitable candidates (Nice to Have).

• Experience in a healthcare-adjacent or home care setting (Nice to Have).

• Proficiency in Spanish or Mandarin (Nice to Have).

• Background in an early-stage startup or a high-ambiguity environment (Nice to Have).

🏝️ Benefits

• Paid Time Off according to company policy.

• Observance of Holidays as per company guidelines.

• 100% remote work setup, allowing you to work from wherever you are most productive.