Forward Deployed Engineer – AI Revenue Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the deployment and configuration of Outreach’s AI Revenue Agents in real-world customer settings, ensuring rapid and measurable results.

• Collaborate with Sales, Marketing, and RevOps stakeholders to thoroughly comprehend business workflows and pinpoint areas where AI agents can be integrated for maximum impact.

• Tailor and Adjust AI Functionality Customize agent capabilities to fit customer-specific scenarios through prompts, data integrations, routing logic, and system configurations.

• Create Scalable Solutions Develop and document repeatable implementation frameworks, success metrics, and materials to facilitate widespread deployments across the customer base.

• Serve as a Product & Field Liaison Provide organized feedback to Product and Engineering teams based on customer insights, and assist in communicating roadmap priorities to clients.

• Train & Empower Customer Teams Facilitate customer readiness and manage change through training, documentation, and functional support.

⛳️ Requirements

• Over 5 years of experience in customer-facing implementation or deployment roles (such as Solutions Engineering, Professional Services, Revenue Operations, or FDE roles).

• Familiarity with AI/ML systems, LLMs, or prompt engineering is advantageous.

• Technical knowledge of SaaS integrations, APIs, data pipelines, or CRM systems (including Salesforce, HubSpot, etc.).

• In-depth understanding of sales processes (e.g., prospecting, discovery, pipeline management, deal review).

• Capability to convert complex business processes into clear and actionable deployment strategies.

• Excellent communication skills for effective collaboration with Product, Engineering, and GTM teams.

• Experience working within Agile or iterative implementation frameworks (such as pilots, MVPs, and rollouts).

• A blend of technical implementation skills and functional GTM strategy expertise.

• Comfortable engaging directly with revenue teams (Sales, SDRs, Ops, Enablement).

• Curious, customer-focused, and enthusiastic about the practical applications of AI.

• **Nice to Have**

• Experience with AI copilots, agents, or LLM-powered applications.

• Knowledge of the Outreach platform and its ecosystem.

• Background in Revenue Operations or GTM consulting.

• Proficiency in scripting languages or tools (such as Python, SQL, Postman) for light configuration or troubleshooting.

🏝️ Benefits

• Flexible time off.

• 401k plan to assist you in saving for the future.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that offers options for a paid night nurse and a gradual return to work.

• Benefits for infertility/assisted reproductive services.

• Employee referral bonuses to incentivize the recruitment of exceptional new team members.

• Snacks and beverages available in the office, along with enjoyable events for celebrations.

• Diversity and inclusion initiatives that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.