AI Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish the vision for an AI-native platform, emphasizing agentic architectures, multi-agent orchestration, and LLM-based workflows as fundamental components of Sherweb's development.

• Oversee the roadmap for agents, orchestration services, and AI workflows, ensuring a balance between first-party agent experiences and third-party extensibility for partners and their preferred vendors.

• Monitor the rapidly changing landscape of foundation models, agent frameworks (MCP, A2A protocols), orchestration tools, and competitor agent ecosystems, converting market insights into strategic direction.

• Work closely with Marketing and Sales to create actionable plans, communication strategies, and sales resources that effectively convey the value and capabilities of an agentic platform and its integration ecosystem.

• Interact with clients (both internal and external), partners, and external vendors to gather agent workflow requirements, facilitate integrations and extensibility, and promote responsible adoption.

• Mentor colleagues and enhance organizational understanding of LLMs, agent design, evaluations, RAG, and responsible AI practices.

• Evaluate sales outcomes, customer feedback, internal insights, and AI-specific telemetry (model accuracy, latency, cost, adoption, and quality signals) to refine strategies, offerings, and customer satisfaction metrics.

• Serve as Sherweb's representative in the agentic AI and platform ecosystem, advocating for responsible AI and a vision that promotes openness and extensibility.

⛳️ Requirements

• Bachelor’s or College degree in Business Administration, Information Technology, or a related field, or an equivalent mix of education and experience. An MBA is considered a plus.

• A minimum of 4 years of demonstrated experience in product management within a technology-focused organization is essential.

• Experience with contemporary AI models, implementing AI-driven features, spec-driven development, and data-informed iterations through experimentation, telemetry, and ongoing model and product enhancement.

• Candidates should have previous experience and a solid understanding of the IT Channel and Managed Service Provider (MSP) industry.

• Proficiency in both spoken and written English; French proficiency is a valued asset.

• Proven leadership skills with excellent communication and collaboration capabilities.

• Ability to collaborate effectively with cross-functional teams and manage relationships with key vendors, partners, and industry professionals.

• Experience in data analysis, forecasting, and establishing performance metrics.

• Must be self-motivated, result-oriented, and capable of working independently.

🏝️ Benefits

• A dynamic work environment that adapts to your needs.

• A welcoming and diverse workplace culture that prioritizes inclusion and equality in all our actions.

• Access to state-of-the-art technology and tools.

• A results-driven culture where talent, initiative, and innovative thinking are recognized and rewarded.

• Annual salary reviews based on performance.

• Supportive and caring colleagues from various professional and cultural backgrounds.

• A flexible total compensation package.

• Vacation time that reflects your prior experience.

• Additional paid time off to recharge (holidays and mobile days).

• A customizable benefits plan that caters to your needs.

• Flexible savings fund options.

• A monthly allowance for home internet expenses.

• Significant opportunities for professional growth.

• A career path that offers learning and development opportunities.

• Close proximity to your direct manager and open, transparent communication to aid your growth.

• Various initial and on-the-job training opportunities, along with tools to monitor your progress and assist in your career advancement.

• "Sherweblife" - a vibrant calendar of activities that enable us to connect virtually and in-person throughout the year.