AI Operations Manager – Global, LATAM

📋 Description

• Provide frontline assistance. Serve as the initial contact for client teams. Handle requests, provide responses, and escalate issues to the founder when necessary.

• Analyze problems. Most requests will lack clear specifications. Determine what the client truly requires and what the appropriate response should entail.

• Update tools. Once the correct response is identified, utilize Notion, Linear, Slack, Google Workspace, Claude, Fireflies, etc., to implement the solution.

• Transform disorganized material into valuable resources. Read through transcripts, email threads, and scattered documents to find structure, and create summaries, decision logs, briefs, or procedures.

• Manage the knowledge base. Ensure each client's institutional memory is organized, up-to-date, and reliable. Identify and address staleness, gaps, and drift before they escalate.

• Oversee quality. Regularly review AI-generated outputs. Correct any inaccuracies or thin responses and incorporate feedback into the templates.

• Document processes. Create procedures and reference materials that enable a client's team to operate independently.

• Facilitate new client onboarding. Set up tools, gather context, establish initial structures, and initiate routines. Each onboarding will streamline the next.

⛳️ Requirements

• 3-5 years of experience in client success, consulting, or project management roles.

• Outstanding verbal and written communication skills in English (C-level proficiency).

• Practical experience or familiarity with AI tools and workflows, particularly Claude.

• Highly organized with a positive mindset and strong problem-solving abilities.

• Comfortable using Slack and Zoom for internal team communication and coordination.

• Available to work full-time in the EST time zone.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.