AI-Native Business Analyst

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Conduct discovery workshops with both business and IT stakeholders at DACH customers.

• Document functional and business requirements in a clear and well-organized format.

• Align requirements with Oper's product, identifying out-of-the-box functionalities, configuration requirements, and engineering needs.

• Convert business needs into user stories and functional specifications.

• Manage stakeholder expectations throughout the entire project lifecycle.

• Review technical API documentation from core banking systems, CRMs, and online banking platforms.

• Collaborate with Oper engineering to pinpoint and define integration points.

• Document data flows, contracts, and edge cases.

• Advise on which integrations to prioritize immediately versus those to defer.

• Configure mortgage products, business rules, and customer journeys within the Oper platform.

• Validate configurations against the agreed scope and conduct acceptance testing.

• Facilitate training sessions for end users and customer champions.

• Assist customers during the go-live phase and early adoption, then transition to Customer Success.

• Leverage AI tools to streamline documentation, draft specifications, summarize workshops, enhance analysis, and automate processes.

• Identify areas where AI can enhance productivity and create an AI-native delivery workflow.

• Report to the Head of Customer Success and work collaboratively with Customer Success, Product, and Engineering teams.

⛳️ Requirements

• 2 to 3 years of experience in consulting, including roles at Big-4, boutique strategy/tech firms, or implementation consulting.

• Proficiency in German (mandatory).

• Proficiency in English (mandatory).

• Ability to transform disorganized customer discussions into clear documents, frameworks, and actionable next steps.

• Enjoy engaging with customers and end-users during interactions and workshops.

• Comfortable interpreting API documentation, understanding integration patterns, and configuring software.

• No coding skills are necessary, but a good grasp of technical concepts is essential.

• AI-native working approach with proven experience utilizing AI tools and workflows for efficiency.

• Proactive and capable of achieving results in uncertain circumstances.

• Adaptable to a rapidly growing and evolving SaaS environment.

• Familiarity with the European mortgage market or broader financial services is advantageous.

• Experience with enterprise SaaS implementations, integrations, or workflow configurations is a plus.

• Previous experience working with banks or lenders as clients is beneficial.

• Based in the DACH region.

• Availability to work during CET hours.

• Willingness to travel to Antwerp approximately quarterly and to DACH customers as required.

🏝️ Benefits

• Freelance contract.

• Competitive day rate.

• Dynamic international team comprising 12 nationalities.

• Supportive, inclusive, and collaborative work culture.

• Learning & Development budget with dedicated time for personal growth.

• Structured onboarding process with an assigned mentor.

• Travel budget for collaboration with teams in Antwerp.

• Annual company-wide Team G2G event in an inspiring location.

• Flexible working hours.

• Provision of all necessary equipment to excel in your role.

• Inclusive work environment.

• Equal opportunity employer.