AI Knowledge Management Lead

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Develop and oversee the knowledge management strategy for the VA contract, encompassing governance, standards, taxonomy, content lifecycle, version control, and operating model.

• Create, assess, and sustain process documentation, standard operating procedures, job aids, decision trees, work instructions, and other operational materials.

• Analyze and implement AI-enabled capabilities and industry best practices to enhance content creation, organization, searchability, usability, retrieval, summarization, and overall knowledge experience.

• Collaborate with operations, process improvement, training, quality, compliance, and technology teams.

• Facilitate implementation, operational readiness, workforce adoption, and a consistent customer experience.

• Establish review cycles, quality controls, and monitoring processes to ensure content is accurate, current, and compliant.

• Monitor and report on knowledge management effectiveness, content health, usability, adoption, and documentation readiness.

• Utilize independent judgment in managing intricate documentation and knowledge strategy requirements.

⛳️ Requirements

• A bachelor's degree in business, organizational development, communications, education, information management, operations, or a related field, or equivalent professional experience.

• A minimum of 5 years' experience in knowledge management, process documentation, organizational effectiveness, operations support, or a related area.

• At least 3 years' experience in developing and maintaining operational documentation such as standard operating procedures, work instructions, job aids, and process guides.

• Proficiency in translating complex operational processes into clear, user-friendly documentation and knowledge content.

• Experience in collaborating across operations, process improvement, training, quality, compliance, and technology teams.

• Strong written communication, editing, organization, and content governance abilities.

• US citizenship is required.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Work-from-home arrangement.

• Occasional travel to Humana offices for training or meetings.