AI-First Creative Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of client confidence and satisfaction by utilizing AI tools and agentic workflows as your primary approach, rather than an afterthought.

• Establish trusted relationships and proactively communicate before clients feel the need to reach out.

• Grasp each client's strategy, stakeholders, services, commercial context, audience, creative vision, and preferences.

• Transform the client's creative vision into actionable items across briefs, content calendars, campaigns, and deliverables.

• Critically assess creative assets and provide constructive feedback that retains the original intent while enhancing the work.

• Determine what the client is requesting, what they might truly need, and what is strategically significant.

• Convert ambiguity into defined direction, context, ownership, dependencies, decisions, and subsequent steps.

• Ensure coordinated delivery across services, teams, timelines, obstacles, and dependencies.

⛳️ Requirements

• Proven ability to manage client relationships, stakeholder communication, account delivery, or complex operational discussions.

• Strong creative and social judgment.

• Demonstrable, hands-on experience with AI tools and agents in professional work, academic studies, or personal projects.

• The discernment to evaluate AI outputs against client strategy, service quality, commercial context, facts, commitments, and brand standards.

• A systems thinker: you perceive repeatable account work as a workflow to design and enhance, rather than merely a list of tasks to complete.

• High level of agency and ownership.

• Commercial insight and the capability to identify scope pressures, service gaps, account risks, and valuable growth opportunities.

• Operational, strategic, and technical curiosity.

• Familiarity with collaborative systems like Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools.

• Proficient written and verbal communication skills.

• Strong attention to detail while working efficiently.

🏝️ Benefits

• 33 Days Paid Leave and Benefits

• A high-end, fast computer along with all the latest software and AI tools you'll require.