AI Enablement Manager – Reproductive Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with teams across Upstream to gain insights into workflows, undocumented processes, and manual tasks.

• Identify, scope, and prioritize opportunities for AI and automation based on their impact, feasibility, adoption potential, and associated risks.

• Convert vague business challenges into use cases, solution hypotheses, and actionable plans.

• Assess when AI is suitable and when simpler process modifications or existing tools would be more effective.

• Design, build, test, and deploy AI-enabled solutions, including prompts, skills, agents, automations, and lightweight applications.

• Rapidly prototype, collect user feedback, and iterate based on actual usage.

• Create and maintain reusable libraries of prompts, skills, templates, and workflow components.

• Collaborate with Data, Analytics, and Technology teams to transition validated prototypes into production-ready solutions.

• Document solution requirements, configurations, procedures, and anticipated outcomes.

• Develop and conduct AI training, workshops, office hours, self-paced content, and role-specific guidance.

• Create and maintain documentation, quick-start guides, best practices, and resources for the Upstream AI Hub.

• Foster a network of AI champions across various departments.

• Highlight and share quantified successes, time savings, workflow enhancements, and lessons learned.

• Assist in change management for new AI tools and working methods.

• Act as Upstream's internal subject matter expert on AI and automation.

• Evaluate AI tools, platforms, and connectors, providing recommendations for adoption, piloting, or rejection.

• Collaborate on license management, provisioning, vendor assessment, cost tracking, and renewal planning.

• Establish and uphold guidelines for data privacy, PHI, sensitive-data handling, appropriate usage, and human review.

• Define and monitor metrics related to time savings, quality enhancements, usage, and adoption, reporting progress to leadership.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent professional experience.

• Over 5 years of experience in analytics, technology, internal tools, business process enhancement, automation, consulting, or a closely related area.

• Practical experience in delivering AI or automation solutions within a business environment.

• Proficiency in modern AI tools, including LLM platforms such as Claude or ChatGPT, prompt and skill development, agentic workflows, and automation or low-code/no-code platforms.

• Proven ability to translate ambiguous business requirements into effective, practical solutions.

• Experience in developing and delivering training, documentation, or enablement initiatives.

• Comfort in handling structured and unstructured data across multiple systems.

• Proficiency in SQL or equivalent for independent investigation and validation.

• Strong written and verbal communication skills.

• Ability to convey technical concepts to non-technical colleagues and present clearly to senior leadership.

• Capability to build trust and influence without direct authority.

• Self-motivated and highly organized, able to manage several concurrent initiatives.

• Ability to identify and utilize generative AI tools while ensuring human checkpoints are maintained.

• Skilled in prompt engineering and critical assessment of AI-generated content.

• Foundational knowledge of AI ethics, data privacy, bias acknowledgment, and responsible use of company information.

• Capacity to remain focused, adaptable, and solution-oriented in the face of challenges and uncertainty.

• Comfortable participating in on-camera meetings.

• Willingness to attend work-related in-person meetings and events as necessary.

• Ability to travel up to 20% as required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Long-term disability insurance.

• Short-term disability insurance.

• 401(k) plan with a match.

• Generous vacation leave.

• Personal time off.

• Sick leave.

• Holiday leave.

• Parental leave.

• Opportunities for professional development.

• Fitness allowance.

• Cell phone allowance.

• Organization-sponsored learning and development initiatives.

• Flexible remote work arrangements.

• Occasional organizational retreats and in-person team/department meetings.