AI Deployment Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and implement AI-driven solutions utilizing the Hatz AI platform.

• Evaluate customer data sources and requirements to establish solution architecture.

• Create secure, compliant data pipelines that link customer systems to AI workflows.

• Carry out technical implementations of AI Agents, Workflows, and Applications in live settings.

• Assist with the Microsoft Co-Pilot and Anthropic Claude ecosystems, encompassing integrations, deployment strategies, APIs, and use cases.

• Diagnose issues with customer-managed Co-Pilot and Claude deployments and enhance AI investments.

• Analyze platforms and suggest solution architectures or workload migrations.

• Review data quality, completeness, AI appropriateness, and compliance needs.

• Develop data validation, cleansing, preparation, and governance workflows.

• Oversee and address customer-facing AI tickets in HaloPSA.

• Offer technical troubleshooting, data diagnostics, and optimization suggestions.

• Identify requests that necessitate formal projects and inform the SVP of Innovation regarding scope and resources.

• Establish AI service ticket categories and monitor platform usage and support metrics.

• Utilize prompt engineering techniques and advocate for AI security and data governance standards.

• Document solutions, configurations, lessons learned, data specifications, and governance policies.

• Collaborate with the AI & Development Director, cross-functional teams, clients, and support from Microsoft and Anthropic.

⛳️ Requirements

• Demonstrated experience in deploying AI/ML solutions or comparable technical implementations in production settings.

• Strong grasp of prompt engineering principles, AI security best practices, and data governance issues.

• Experience with customer data sources and challenges related to data quality.

• Familiarity with ETL/ELT processes or API-based data integrations.

• Knowledge of ticketing and service management systems; experience with HaloPSA is advantageous.

• Exceptional technical communication skills for both technical and non-technical audiences.

• Self-motivated problem-solving skills and the ability to thrive in a dynamic, growing team.

• Working knowledge of, or a quick learning ability for, multiple AI platforms and their tools.

• Previous experience with Hatz AI or comparable AI-as-a-service solutions is preferred.

• Practical experience with Microsoft Co-Pilot, Azure OpenAI, or Anthropic Claude API/platform integrations is preferred.

• Background in customer-facing technical support, professional services, project management, or service delivery is preferred.

• Experience in defining support processes and categorization systems in managed services or MSP environments is preferred.

• Experience with data quality assessment, validation, or master data management is preferred.

• Knowledge of GDPR, CCPA, HIPAA, or similar compliance frameworks is preferred.

• Background in data architecture or database administration is preferred.

🏝️ Benefits

• Competitive base salary along with performance-based incentives and commissions.

• Ongoing training opportunities.

• Career development prospects.

• Opportunities for advancement.

• A collaborative work culture.

• Travel opportunities to industry events, office locations, and company gatherings.