AI Deployment Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and implement AI-driven solutions utilizing Hatz AI as the core platform.

• Analyze customer data sources and requirements to define solution architecture.

• Build secure and compliant data pipelines that connect customer systems to AI workflows.

• Deploy AI Agents, Workflows, and Applications in live environments.

• Maintain expertise in Hatz AI and possess a working knowledge of Microsoft Co-Pilot and Anthropic Claude.

• Troubleshoot and enhance customer-managed Co-Pilot and Claude implementations.

• Assess platforms and suggest solution architecture or workload migrations.

• Review data quality, completeness, and the suitability for AI applications.

• Develop data validation, cleansing, preparation, and governance workflows.

• Document data specifications, transformation logic, governance policies, solutions, and insights gained.

• Ensure data management adheres to compliance obligations, privacy laws, and security protocols.

• Monitor and address customer-facing AI inquiries in HaloPSA.

• Offer technical troubleshooting, data diagnostics, and optimization advice.

• Deliver solutions that meet service level agreements.

• Determine when issues necessitate standard support or vendor escalation.

• Recognize requests that require formal projects and inform the SVP of Innovation regarding scope and resources.

• Define categories for HaloPSA AI-service tickets and monitor platform utilization and support metrics.

• Identify patterns in customer requests, platform preferences, challenges, and market opportunities.

• Employ prompt engineering techniques across Hatz AI, Co-Pilot, and Claude.

• Advocate for AI security and data governance standards.

• Work collaboratively with the AI & Development Director and cross-functional teams.

• Coordinate with customer IT and data teams, as well as Microsoft and Anthropic support.

⛳️ Requirements

• Demonstrated experience in deploying AI/ML solutions or similar technical implementations within production settings.

• Strong understanding of prompt engineering principles, AI security best practices, and data governance issues.

• Experience with customer data sources and challenges related to data quality.

• Familiarity with ETL/ELT processes or API-based data integrations.

• Knowledge of ticketing and service management systems; experience with HaloPSA is advantageous.

• Exceptional technical communication skills for both technical and non-technical audiences.

• Self-motivated problem-solving capabilities and comfort in a dynamic, growing team environment.

• Working knowledge of, or the ability to quickly acquire knowledge of, various AI platforms and their tools.

• Previous experience with Hatz AI or comparable AI-as-a-service solutions is preferred.

• Hands-on experience with Microsoft Co-Pilot, Azure OpenAI, or Anthropic Claude integrations is preferred.

• Background in customer-facing technical support, professional services, project management, or service delivery is preferred.

• Experience in defining support processes and categorization systems in managed services or MSP environments is preferred.

• Experience with data quality assessment, validation, or master data management is preferred.

• Familiarity with GDPR, CCPA, HIPAA, or similar compliance frameworks is preferred.

• Background in data architecture or database administration is preferred.

• Availability Monday through Friday, from 8:00 AM to 5:00 PM EST.

• Willingness to travel to industry events, office locations, and company gatherings as necessary.

🏝️ Benefits

• Competitive base salary along with performance-based incentives and commissions.

• Ongoing training opportunities.

• Career development prospects.

• Opportunities for advancement within the company.

• A collaborative work culture.

• Travel opportunities to industry events, office locations, and company gatherings.