AI Delivery Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist all agents throughout the workstream, from scoping to process mapping, golden-set reference-dataset labeling queues, configuration logs, tuning, and shadow-divergence queues.

• Lead the client’s underwriter pod as an integral part of the team.

• Conduct calibration exercises where both pods label the same 50 documents.

• Assess disagreements and formulate adjudication rules.

• Oversee production-labeling throughput.

• Resolve ambiguous labels and policy inquiries within SLA.

• Prioritize issues to ensure only genuine policy calls reach the Underwriting Expert.

• Co-manage signed process blueprints and value baselines that encompass touches, cycle time, and rework.

• Evaluate implementation outcomes against process blueprints and value baselines.

• Document trends from the initial workstream and create a repeatable implementation playbook.

• Co-manage RAID and decision logs alongside the Project Manager.

• Facilitate bi-weekly platform-program dependency syncs addressing live client data, environments, and release schedules.

• Proactively escalate risks.

• Lead client workshops and oversee client teams.

• Guide executive client decisions and influence enhancements to the product.

• Propel the execution of Maestro AI underwriting platform SaaS delivery projects for financial institution clients.

⛳️ Requirements

• 3–5 years of experience as an Implementation Manager, Functional Consultant, Solutions-Oriented Analyst, or a similar role focused on technology implementation or operational transformation.

• Capability to rapidly learn complex software platforms and translate that knowledge into practical solutions for client operations.

• Experience in client-facing roles, conducting client workshops, and managing client teams.

• Technical proficiency and the ability to lead detailed discussions on system logic without requiring programming skills.

• Proven experience leading client implementations as the primary individual accountable for the functional outcome.

• Experience managing deliveries from start to finish.

• Ability to guide executive client decisions and advocate for product enhancements to the internal team.

• Familiarity with the lending lifecycle or mortgage industry is a plus.

• Experience with AI or automation rollouts in operations, including labeling, QA sampling, and exception handling, is an advantage.

• Proficiency in both French and English is a nice-to-have.

• Willingness to engage in frequent client-facing work and maintain extensive communication with both internal and external stakeholders.

• Interest in complex systems and a commitment to developing expertise in fintech or mortgage technology.

• Successful background and role-specific vetting checks are required at the offer stage.

🏝️ Benefits

• Competitive compensation.

• Performance incentives (where applicable).

• Acknowledgment for contributions.

• Comprehensive medical, dental, and vision coverage.

• Health & Wellness Spending Accounts (where applicable).

• Telemedicine services.

• Employee Assistance Programs.

• Mental health support available for you and your family.

• Generous vacation policy (4 weeks).

• Floater days.

• Statutory holidays.

• RRSP matching.

• Enhanced maternity and parental leave top-up programs.

• Education assistance.

• Mentorship opportunities.

• Training programs.

• Opportunities to advance your career within Nesto Group.

• Access to modern technology.

• Collaborative team environment.

• Resources required to perform your best work.