AI Customer Growth Manager

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Take charge of and implement growth strategies for a designated portfolio of existing Bask customers.

• Recognize, cultivate, and pursue opportunities for upselling, cross-selling, and account expansion.

• Assist customers in enhancing their telehealth operations through additional medications, product offerings, and platform utilization.

• Create strategic account growth plans tailored to customer objectives, business performance, and potential for expansion.

• Establish relationships with decision-makers at customer organizations and serve as a strategic partner in growth.

• Conduct customer meetings focused on growth and recommend appropriate Bask products and services.

• Be accountable for assigned revenue expansion targets and strive for measurable growth results.

• Leverage AI tools and LLMs to research customer businesses, analyze trends, and pinpoint revenue opportunities.

• Design AI-assisted workflows for tasks such as account research, prospecting, outreach personalization, and growth reporting.

• Prioritize high-potential accounts utilizing customer data and insights generated by AI.

• Experiment with AI tools and automation to enhance expansion efforts.

• Validate insights generated by AI against actual customer data.

• Build and sustain a customer expansion pipeline.

• Monitor upsell, cross-sell, and expansion opportunities throughout the execution process.

• Observe account growth metrics, revenue trends, product adoption rates, and overall expansion performance.

• Maintain precise pipeline records and forecast potential expansion revenue.

• Evaluate growth initiatives and adjust strategies based on results.

• Identify barriers to expansion and address them collaboratively across functions.

• Collaborate with Client Success for customers who are prepared for additional products or capabilities.

• Work together with Product, Engineering, Marketing, and other internal teams.

• Share insights from customers and feedback from the market.

• Develop scalable growth playbooks, AI workflows, and expansion strategies.

• Availability to work on weekends.

⛳️ Requirements

• Over 5 years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with a proven track record of responsibility for account expansion or revenue growth.

• Experience in e-commerce, particularly supporting DTC brands, online merchants, or e-commerce technology platforms.

• Demonstrated success in driving upsells, cross-sells, account expansions, or measurable revenue growth within an existing customer portfolio.

• Experience managing large or enterprise-level customer accounts.

• Proven ability to own revenue targets, identify commercial opportunities, and execute effective growth strategies.

• Experience in managing an expansion pipeline, tracking opportunities, and forecasting potential revenue.

• Practical experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs.

• Proven track record in creating or implementing AI-assisted workflows and automations.

• Capacity to provide concrete examples of how AI has aided in identifying opportunities, improving processes, or driving measurable growth.

• Strong analytical abilities and the capacity to convert customer data into actionable growth strategies.

• Experience with CRM systems, account performance data, and revenue reporting.

• Strong commercial insight and ability to discuss business opportunities with customer stakeholders.

• Entrepreneurial spirit with a sense of ownership and accountability.

• Exceptional written and verbal communication skills.

• Creative, proactive, and independent problem solver.

• Highly organized, capable of managing multiple accounts and competing priorities.

• Comfortable collaborating across teams in a dynamic startup environment.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.