AI Automation Lead – Enterprise Platforms

📋 Description

• Collaborate with business teams to discover automation possibilities, establish clear requirements, and deliver solutions that enhance both internal and partner experiences.

• Implement automations that accelerate order-to-cash cycles, minimize manual interactions, and enhance revenue accuracy while preventing leakage.

• Assess, report, and communicate the impact and ROI; solicit stakeholder feedback and iterate to ensure ongoing enhancement of solutions.

• Test, deploy, and support automations in a production environment; conduct root-cause analysis and facilitate continuous improvements and incident resolution.

• Oversee the complete solution design and implementation utilizing approved low-code/no-code platforms across Salesforce, EDI integrations, SAP ERP, and other business applications.

• Design and implement advanced AI architecture patterns—including RAG, prompt engineering, agent orchestration, and secure API/tool integrations—ensuring scalability, observability, and controlled data access.

• Establish and uphold enterprise-grade governance and operational excellence, including testing, release management, monitoring, logging, access controls, and auditability for all automation and AI solutions.

⛳️ Requirements

• Over 3 years of experience in creating enterprise-scale solutions using Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Microsoft Fabric in enterprise settings.

• Demonstrated capability to establish enterprise AI governance frameworks, including secure data access and role-based controls.

• Strong systems-thinking approach, with the ability to translate complex business processes into robust, maintainable technical architectures across multiple systems.

• Exceptional documentation and communication skills; adept at translating technical concepts for non-technical stakeholders and producing clear requirements, designs, and impact reports.

• Ability to excel in a global, cross-functional, collaborative environment, engaging with diverse teams across business, IT, and external partners.

• Practical experience in implementing agentic AI, RAG architectures, prompt engineering, and orchestration patterns within real-world applications.

• Hands-on experience integrating AI agents with Salesforce, ERP (preferably SAP), EDI protocols, and order-to-cash operational systems.

• Proven history of designing scalable, maintainable low-code/no-code solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Fabric) that minimize technical debt while fully adhering to enterprise IT guidelines.

• Willingness to work night shifts (10 PM - 7 AM Manila) or EMEA shifts (3 PM - 12 AM Manila).

🏝️ Benefits

• Sophos operates a remote-first working model.

• Our people drive innovation and creativity, all while fostering a great sense of fun and team spirit.

• Employee-led diversity and inclusion networks that cultivate community and provide education and advocacy.

• Annual charity and fundraising initiatives, along with volunteer days for employees to contribute to local communities.

• Global employee sustainability initiatives aimed at reducing our environmental footprint.

• Global fitness and trivia competitions to keep our bodies and minds sharp.

• Global wellbeing days for employees to unwind and recharge.

• Monthly wellbeing webinars and training sessions to support employee health and wellbeing.