AI Automation Engineer – Voice AI, Middleware Integration

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Develop and sustain middleware that connects Vapi, Retell, and Assistable within GoHighLevel to field service management systems.

• Integrate with ServiceTitan and Housecall Pro utilizing REST APIs and OAuth protocols.

• Create integration logic for interfacing with .NET / C# / C++ backend systems.

• Program and validate comprehensive booking workflows into contractor dispatch schedules.

• Oversee, troubleshoot, and resolve issues involving duplicate bookings, dropped payloads, and failed scheduling attempts.

• Write, review, and debug application logic in JavaScript and/or TypeScript.

• Construct, configure, and manage production-grade voice agents using Vapi, Retell, Assistable, and ElevenLabs.

• Optimize latency, test prompt frameworks, design agent harnesses, and curate dynamic knowledge bases.

• Design multi-step decision trees and parent-child logic.

• Execute automated tests for conversational accuracy, speech recognition, and intent categorization.

• Ensure reliable after-hours call answering and emergency dispatch agents are maintained.

• Create GoHighLevel workflows for SMS, email, appointment reminders, and estimate follow-up campaigns.

• Implement automations with Hermes, OpenClaw, Composio, and n8n.

• Develop AI agents that securely access third-party portals for repetitive contractor administration tasks.

• Assist in deploying company-wide automation packages for beta clients.

• Facilitate technical onboarding, collect requirements, and complete client setup and integration throughout a typical two-month implementation period.

• Link client information to GoHighLevel sub-accounts.

• Ensure client systems, credentials, and automations are active, secure, and up-to-date.

• Provide technical support and troubleshooting services.

• Escalate and resolve platform issues in collaboration with SaaS vendor support teams.

• Create dashboards to monitor voice minutes, booking volume, and system activity.

• Configure internal GoHighLevel automations.

• Document technical architectures and develop standard operating procedures (SOPs).

• Suggest technical solutions and collaborate with the founder on system architecture.

• Work with the current fulfillment agency during a transition phase before assuming complete ownership.

• Uphold data privacy and API security protocols.

• Manage sensitive credentials using LastPass, NordPass, or One-Time Secret.

• Operate within designated secure environments and VPN platforms.

• Provide assistance with websites, landing pages, hosting, AEO, AI content workflows, Google Business Profile, and local marketing automations as necessary.

⛳️ Requirements

• Practical experience in building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs.

• Proficiency in prompt tuning, latency optimization, and knowledge base design.

• Strong skills in JavaScript and/or TypeScript.

• Capability to write, review, and debug code effectively.

• Familiarity with reading .NET / C# / C++ environments is advantageous.

• Experience in building middleware and integrations using REST APIs, OAuth, webhooks, and SDKs.

• Solid background in developing workflows, automations, and sub-account configurations in GoHighLevel.

• Familiarity with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms.

• Understanding of API security, data privacy, credential vaults, VPNs, and VPS hosting.

• Proficient in written and spoken English.

• Comfortable providing direct support to clients.

• Ability to work independently without constant supervision.

• Preferred direct experience with ServiceTitan or Housecall Pro, or in home service trades.

• Knowledge of RAG, MCP, and vector databases is a plus.

• Experience with website builders, hosting, landing pages, Google Business Profile, and AEO/SEO automation is advantageous.

• A background in software engineering or full-stack development is beneficial.

• Willingness to consider split shifts and availability for after-hours technical emergencies.

• Professional setup, including a clean background, good camera, quality microphone, and strong Wi-Fi.

• Availability to work from 8:00 AM–5:00 PM or 9:00 AM–6:00 PM ET.

🏝️ Benefits

• 13th Month Bonus.

• Permanent remote work-from-home setup.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health insurance coverage.

• Competitive starting salary.

• Opportunities for growth.

• Performance-based raises.

• Prizes and bonuses.

• Flexible arrangements for personal commitments and appointments.

• Pathway to technical leadership roles.

• Potential for performance-based compensation.

• Opportunities for professional development and personal growth.