AI Automation Engineer – P3

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and sustain custom middleware that links Vapi, Retell, and Assistable within GoHighLevel to field service management software.

• Integrate systems like ServiceTitan and Housecall Pro utilizing REST APIs and OAuth protocols.

• Create integration logic that interacts with .NET / C# / C++ backend systems.

• Program and validate comprehensive booking workflows that connect live voice interactions with contractor dispatch schedules.

• Oversee, diagnose, and resolve issues related to duplicate bookings, dropped payloads, and failed scheduling attempts.

• Write, review, and debug application logic in JavaScript and/or TypeScript.

• Construct, configure, maintain, and optimize production voice agents using Vapi, Retell, Assistable, and ElevenLabs.

• Test prompts, enhance latency, design agent harnesses, curate knowledge bases, and architect decision trees.

• Execute automated assessments for conversational accuracy, speech recognition, and intent categorization.

• Ensure reliable after-hours call answering and emergency dispatch services.

• Develop GoHighLevel workflows for SMS, email, appointment reminders, and estimate follow-up campaigns.

• Implement automations using Hermes, OpenClaw, Composio, and n8n.

• Create AI agents that securely access third-party portals for contractor management.

• Deploy automation packages for beta client accounts.

• Participate in client onboarding calls, gather requirements, and implement client setup and integrations.

• Connect client data to GoHighLevel sub-accounts and verify systems, credentials, and automations.

• Provide technical assistance and troubleshoot client issues.

• Escalate and resolve platform bugs with SaaS vendor support teams.

• Construct dashboards that monitor voice minutes, booking volume, and system activity.

• Configure internal GoHighLevel automations and document technical architectures and standard operating procedures (SOPs).

• Suggest technical solutions and collaborate with the founder on system design.

• Collaborate with the fulfillment agency during the transition period before assuming full ownership.

• Enforce data privacy and API security measures.

• Safeguard sensitive credentials using LastPass, NordPass, or One-Time Secret.

• Assist with website setup, landing pages, hosting, AEO, AI content workflows, Google Business Profile, and local marketing automations as required.

⛳️ Requirements

• Practical experience in building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs.

• Experience in prompt tuning, latency enhancement, and knowledge base development.

• Proficient in JavaScript and/or TypeScript.

• Capable of writing, reviewing, and debugging personal code.

• Comfort with reading .NET / C# / C++ environments is advantageous.

• Demonstrated experience in developing middleware and integrations using REST APIs, OAuth, webhooks, and SDKs.

• Strong experience in building workflows, automations, and sub-account configurations in GoHighLevel.

• Familiarity with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms.

• Solid understanding of API security, data privacy, credential management, VPNs, and VPS hosting.

• Proficient in written and spoken English.

• Comfortable providing direct support to clients.

• Ability to work independently without constant oversight.

• Direct experience with ServiceTitan or Housecall Pro, or within home service trades, is preferred.

• Familiarity with RAG, MCP, and vector databases is preferred.

• Experience with website builders, hosting, landing pages, Google Business Profile, and AEO/SEO automation is preferred.

🏝️ Benefits

• 13th Month Bonus

• Permanent remote work setup

• Health insurance coverage

• Dental insurance coverage

• Mental health insurance coverage

• Competitive starting salary

• Opportunities for growth

• Performance-based salary increases

• Prizes and bonuses

• Flexible arrangements for personal commitments and appointments

• Pathway to technical leadership

• Opportunities for professional growth and development