AI Automation Engineer, Claude Code

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct a one-week exploration of the reference routine, including its documented challenges, the support queue, and the relevant repositories and code paths necessary for the routine's operation.

• Suggest an adapted design that encompasses JQL scope, classification rules, investigation depth, SQL and schema regulations, internal and public comment protocols, and permissions.

• Present alternative design options to the client’s approver for evaluation.

• Develop the routine by crafting the prompt as a numbered procedure complete with strict guidelines.

• Set up the cloud environment, connectors, and schedule.

• Maintain the prompt in source control.

• Manually test the routine on one or two tickets.

• Review every comment generated during the trial phase.

• Modify the prompt for each category of mistake and keep a documented record of all changes with dates.

• Initiate draft pull requests solely through the routine.

• Write C# code as necessary and adhere to the team’s standard review and testing protocols.

• Educate platform engineers on the routine's functionality, its labeling system, how to interpret a session transcript, and how to safely edit the prompt.

• Create the maintenance guide.

• Transfer ownership of the routine to a designated individual on the platform team.

⛳️ Requirements

• A Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, or a related discipline is preferred, or equivalent professional experience.

• At least 5 years of professional software development experience, including production C# and .NET code, as well as familiarity with older .NET Framework code.

• A minimum of 1 year of practical experience in building LLM agents or automation solutions.

• Proven track record of delivering Claude skills or automations using Claude Code that are actively utilized by a real team.

• Experience in designing agents through a documented process, incorporating strict rules, investigation steps, classification logic, and output formats.

• Proficiency in applying least-privilege design principles to agents, ensuring limits are enforced within the environment and permissions.

• Familiarity with running scheduled or unattended agents via Claude Code routines or an equivalent scheduler, including cloud environments and connectors or MCP servers.

• Practical experience with Jira Service Management, covering JQL, saved filters, boards, the service desk REST API, and understanding the distinction between internal and customer-facing comments.

• Knowledge of GitHub workflows, including applications, branches, draft pull requests, and code review processes.

• Capability to read and write production C# and .NET code, along with the ability to read older .NET Framework code.

• Competence in reading Node.js code well enough to trace features across microservices.

• SQL skills to interpret a schema and write scripts that utilize only existing tables and columns.

• Experience enhancing prompts based on failures by analyzing session transcripts, identifying root causes of incorrect outputs, and modifying the procedure accordingly.

• Ability to independently learn a large codebase and support process with minimal guidance from subject matter experts.

• Sound judgment in customer-facing situations, prioritizing internal communication when a public action cannot be reversed.

• Comfort in proposing options with clear trade-offs and accepting the architect’s final decision.

• Capability to teach developers who utilize Claude but have yet to build a routine.

• Advanced proficiency in English.

• Strong verbal and written communication skills, encompassing technical discussions, stakeholder engagement, and documentation.

• Nice to haves: Experience with agent observability, evaluation, or reliability tools.

• Nice to haves: MCP server development experience.

• Nice to haves: Experience with support operations or IT service management processes.

• Nice to haves: Node.js development experience.

• Nice to haves: Familiarity with channel incentive, rebate, or other financial-flow platforms.

• Nice to haves: Certifications from Anthropic, AWS, or other AI-related organizations.

🏝️ Benefits

• Initial 3-month contractor arrangement.

• Remote work setup as indicated on the job board.

• Ability to work on U.S. Eastern Time (ET), starting at 8:00 AM.

• Opportunities for training and knowledge transfer.

• Collaboration with teams in software, platform, cloud, data, and artificial intelligence.

• Professional development and learning opportunities within an AI-native organization.