AI Automation Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Gain insights into the operations of HVAC businesses by participating in onboarding calls, shadowing Senior Office Managers, and collaborating with owners.

• Document existing processes and design optimal AI-driven workflows.

• Create clear specifications for automations that the system can implement.

• Develop automations using the workflow builder, automation engine, and agentic tools.

• Take ownership of automations in production by monitoring their execution, addressing failures, and diagnosing account-specific challenges.

• Implement error handling, fallbacks, and checks to ensure dependable workflows.

• Write specifications, skills, and templates to enhance system performance.

• Identify recurring patterns and variations across accounts for configurable workflows.

• Bring insights from the field back to the product roadmap to influence platform development.

• Be accountable for outcomes related to assigned customer accounts, such as hours saved, quicker invoicing, and reduced missed tasks.

• Report directly to the Co-founder.

⛳️ Requirements

• Strong process thinking skills; ability to map complex small-business operations comprehensively and simplify them.

• Experience utilizing interviews, documentation, and flowcharts to transform workflows.

• Technical proficiency with AI tools and effective LLM prompting.

• Experience with workflow tools such as Zapier, Make, or n8n, as well as AI coding tools or scripts.

• Capability to read API documentation and comprehend system integrations.

• Understanding of platform capabilities and limitations, along with the ability to communicate clear requests to engineers.

• Comfort leading discovery calls with business owners and Senior Office Managers, as well as presenting developed solutions.

• High standards for quality, including attention to edge cases, error handling, fallbacks, and output validation.

• Experience in trades or the SMB industry, familiarity with FSM platforms (HouseCall Pro, ServiceTitan, or Jobber), and/or QuickBooks or small-business bookkeeping knowledge are advantageous.

• Willingness to comply with United States work authorization requirements.

🏝️ Benefits

• Meaningful equity.

• Remote work options or a hybrid work arrangement in Cambridge, MA for local candidates.

• Full team in-person gatherings several times a year.