AI Assisted QA Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of QA and test management for a SaaS software, encompassing test strategy, planning, and coverage throughout releases.

• Utilize AI tools personally to create test cases and test scripts based on requirements, user stories, and existing product behavior.

• Execute functional, regression, and exploratory test runs using both AI-assisted and manual methodologies.

• Analyze test failures, differentiate between genuine defects and flaky tests or environmental issues, and drive resolution with the engineering team.

• Conduct critical reviews of AI-generated test cases, scripts, and results to ensure accuracy, relevance, and comprehensive coverage.

• Maintain and enhance the test suite by retiring obsolete tests and addressing coverage gaps.

• Define and monitor quality metrics, including coverage, defect rates, and escape rates.

• Report product quality status to engineering leadership.

• Coordinate UAT planning and execution with Product, Delivery, and client stakeholders.

• Establish and document QA processes, standards, and methodologies.

• Create practical guidelines for the responsible use of AI tools in testing.

• Identify opportunities for expanding AI-assisted testing and pilot new tools or methods.

• Collaborate with engineering to tackle root causes of recurring defects.

• Escalate quality risks that may jeopardize a release, providing clear evidence and recommended actions.

• Offer customer support from the first contact until resolution.

• Undertake adjacent eCommerce and administrative tasks.

⛳️ Requirements

• Over 5 years of experience in QA and test management for software products, including test strategy and planning.

• Proven hands-on experience using AI tools to generate test cases, scripts, or test data.

• Practical experience in executing and maintaining both automated and manual test suites.

• Experience in triaging test failures and collaborating with engineering until resolution.

• Strong grasp of testing throughout the SDLC, including functional, regression, exploratory, and UAT.

• Ability to critically assess AI-generated outputs for accuracy and coverage rather than accepting them at face value.

• Experience in defining and reporting quality metrics.

• Excellent written and verbal communication skills.

• Background in testing SaaS products.

• Familiarity with telco, BSS/OSS, or managed service provider environments.

• Experience in introducing or piloting AI-assisted testing tools or practices within a team.

• Knowledge of API testing and integration patterns, such as event-driven communication.

• Experience in establishing QA practices from scratch or within a growing product team.

• Proficient command of English.

• A trustworthy, intelligent, and enthusiastic personality.

• Capacity to proactively address problems and respond positively to customer inquiries.

• Good understanding of Shopify is beneficial but not essential; training will be provided.

🏝️ Benefits

• Competitive compensation package tailored to your skills and experience.

• Night differential pay to enhance your earnings potential.

• Comprehensive HMO coverage, including a free dependent from Day 1.

• Employee referral program with attractive incentives.

• 20 days of annual leave, offering flexibility to manage your time.

• Engaging team activities and events to keep the work environment enjoyable.

• Build strong, impactful connections with key stakeholders across the organization.

• Participate in client engagement initiatives to enrich your professional experience.

• Opportunities for career growth.

• Flexible work environments.

• Supportive leadership.

• Culture founded on trust, collaboration, and continuous improvement.

• Great Place to Work® Certified.

• HR Asia Best Companies to Work for in Asia 2025.

• HR Asia Most Caring Company Award 2025.

• HR Asia Diversity, Equity & Inclusion Award 2025.