AI Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead technical discovery sessions involving business, IT, operations, and technical stakeholders.

• Gain insights into current-state environments, business processes, challenges, and desired outcomes.

• Convert business requirements into both functional and technical specifications.

• Identify gaps, dependencies, constraints, and technical risks.

• Facilitate design discussions and achieve alignment among stakeholders regarding recommended solutions.

• Document requirements and secure client approval before the initiation of the technical build.

• Design enterprise customer experience (CX), contact center as a service (CCaaS), conversational AI, and automation solutions.

• Define the architecture, technology components, integrations, data flows, and system interdependencies.

• Create solutions across voice and digital channels, including automatic call distribution (ACD), interactive voice response (IVR), routing, AI agents, automation, and integrations.

• Develop technical strategies for large language models (LLM), retrieval-augmented generation (RAG), knowledge retrieval, AI agents, and API-enabled solutions.

• Define prompts, business logic, integrations, knowledge sources, guardrails, and escalation pathways.

• Assess AI platform capabilities and establish suitable technical approaches.

• Act as a technical subject matter expert (SME) throughout the engagements.

• Collaborate with Project Managers on technical risks, dependencies, scope impacts, and delivery considerations.

• Provide technical guidance and oversight to implementation engineers.

• Review proposed modifications for their impact on the overall solution architecture.

• Support testing strategies, user acceptance testing (UAT), go-live readiness, and post-implementation evaluations.

• Identify opportunities for future phases, enhancements, and technology roadmaps.

⛳️ Requirements

• Over 7 years of experience in solution architecture, technical consulting, CCaaS, enterprise technology, or related fields.

• Extensive experience in designing enterprise technology and integration solutions.

• Expert-level knowledge of NICE CXone, Genesys Cloud, or similar CCaaS platforms.

• Strong comprehension of APIs, integrations, data flows, and enterprise systems.

• Experience in designing AI, conversational AI, automation, or natural language processing (NLP) solutions.

• Ability to transform complex business requirements into straightforward technical designs.

• Significant experience in creating architecture diagrams, technical specifications, and requirements documentation.

• Excellent communication skills and stakeholder management in client-facing situations.

• Capability to lead technical discussions with both executive and technical audiences.

• Familiarity with Cognigy, PolyAI, Parloa, CrestaAI, Dialogflow, or similar AI platforms.

• Experience with large language models (LLMs), retrieval-augmented generation (RAG), AI agents, and conversational AI architectures.

• Knowledge of Salesforce, ServiceNow, or other enterprise CRM/ERP platforms.

• Proficiency in REST/SOAP APIs and enterprise integration patterns.

• Background in a consulting or professional services environment.

• Must be authorized to work in the United States; sponsorship inquiries included in the application.

🏝️ Benefits

• Full coverage of employee health care, vision, and dental insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) plans available.

• Disability and voluntary benefits offered.

• 401(k) plan with a 4% employer match.

• Attractive variable compensation opportunities.

• Monthly incentive for remote work.

• Supportive and inclusive remote working environment.