Agentic Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients and Genpact sales teams to gain insights into business objectives, employee experience challenges, and the operational model the client aims to adopt.

• Develop customized Agentic Workspace solutions that integrate Microsoft technologies, translating technical features into value narratives that clearly connect to productivity improvements, cost reductions, and revenue generation.

• Serve as the senior subject matter expert for Genpact regarding the Microsoft agentic stack, maintaining comprehensive and up-to-date knowledge of Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, Power Platform, and Microsoft Foundry.

• Keep a thorough understanding of Microsoft's agentic roadmap (including new releases, private previews, and partner programs) and identify opportunities for our clients based on this knowledge.

• Bring credible, hands-on experience across the wider agentic ecosystem, including Adobe, OpenAI, Google, and Anthropic.

• Act as the primary solution architect during the sales cycle for Agentic Workspace opportunities.

• Conduct impactful, customer-facing demonstrations and live configuration sessions.

• Oversee the roadmap, product development, and advancement of Genpact's Agentic Experience suite.

• Collaborate with Delivery and Engineering teams to refine field-built solutions into reusable intellectual property, while retiring or reworking assets as the agentic landscape progresses.

• Be recognized as a thought leader both internally and externally for Agentic Workspace.

⛳️ Requirements

• Over 10 years of experience in technical architecture roles focused on digital workspace and employee experience platforms, with significant hands-on expertise in Microsoft products (M365, Copilot, Copilot Studio, SharePoint).

• Mastery of the Microsoft Agentic Platform: In-depth knowledge of Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, and Azure AI Foundry, along with familiarity with Power Platform, SAM, Entra, and Purview in relation to agent governance. Proven hands-on experience in building and configuring agents is essential.

• Expertise in Customer-Facing Sales & Solutions: More than 10 years in solution consulting, pre-sales, or digital strategy, with a strong record of conducting executive sales demonstrations and hands-on configuration sessions for enterprise clients.

• Proven track record of shaping and securing large-scale, multi-million-dollar digital transformation initiatives from initial discovery through proposal and statement of work.

• Experience in IP Ownership: Demonstrated ability to manage and enhance productized intellectual property, including defining roadmaps, packaging, go-to-market strategies, and ensuring field adoption. You understand the distinction between one-off solutions and scalable assets, and you excel at developing the latter.

• Depth in Digital Workspace Domain: Strong comprehension of the contemporary digital workplace, including intranets, employee portals, knowledge management, frontline tools, and the Microsoft 365 collaboration suite.

• AI and Digital Innovation Orientation: A demonstrated passion for and understanding of agentic AI, automation, and emerging technologies. You can envision future possibilities for clients and integrate that vision into solution plans, positioning Genpact as an innovator.

• Collaboration & Leadership Skills: A team-oriented leader who excels in a matrixed consulting environment, capable of guiding cross-functional solution teams (including strategists, UX designers, engineers, and partner alliance colleagues) toward a cohesive proposal without formal authority. Agency or consulting experience is highly preferred.

• Self-Starter with Organizational Acumen: Entrepreneurial, proactive, and comfortable with ambiguity. You effectively manage your time and priorities across various projects, generate new ideas with minimal supervision, and demonstrate sound judgment regarding when to engage others.

🏝️ Benefits

• Flexible PTO – Take time off or enjoy an extended vacation whenever you need it!

• Hybrid work environment: Choose between a casual open office or remote work!

• Excellent insurance options and flexible spending accounts.

• 401K plan with company matching.

• Monthly stipend for working from home.

• Ongoing training, certifications, and learning opportunities.

• Commitment to Diversity, Equity, & Inclusion: We prioritize making the Genpact experience more diverse, equitable, and inclusive to drive meaningful and measurable changes in representation, team member experiences, and client engagement.