Agent Concierge Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a pipeline of 150–200 new hires as they progress through licensing coursework.

• Assist aspiring insurance agents in navigating state licensing requirements and preparing for exams.

• Maintain consistent communication via text, phone, and email.

• Keep detailed and accurate records in MS Access.

• Explain state licensing prerequisites for licensing examinations.

• Handle both outbound and inbound calls on a daily basis.

• Foster positive relationships with new hires, hiring managers, and Agency Owners.

• Inform management about updates on state pre-licensing requirements and new developments.

• Meet frequently with the supervisor to discuss policy, procedure, regulatory changes, business initiatives, and technology updates.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Previous experience in a call center or contact center environment is preferred.

• Exceptional attention to detail and strong organizational abilities.

• Excellent customer service skills, particularly over the phone.

• Intermediate proficiency in MS Office; daily use of Excel and Access is required.

• Capability to navigate multiple technologies effectively.

• Ability to manage daily tasks independently in a multitasking environment.

• Quick and seamless adaptability to changes.

• Skill in building rapport with newly recruited sales agents.

• Capacity to work autonomously as well as collaboratively within a team.

• Consistent and dependable attendance for the assigned shift.

• Availability to work full-time and/or part-time depending on job specifications.

• Possession of a Life and Health Lines of Authority license is advantageous, but not mandatory.

• Familiarity with the insurance licensing process is beneficial, but not required.

• Shift hours are from 10am to 7pm following training.

🏝️ Benefits

• Competitive compensation reflective of your skills and contributions.

• Comprehensive health, dental, and vision insurance options.

• Extensive life insurance coverage.

• Retirement plans, including a company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave benefits.

• Subsidized subscriptions for fitness, mindfulness, nutrition, and sleep services.

• Company-sponsored counseling for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA courses.

• Discounted tickets for Texas Rangers games.