After Sales Technical Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate the current technology landscape that supports aftersales and servicing operations.

• Review application portfolios, including ERP, CRM, OMS, service management, repair management, workflow, and legacy systems.

• Document the complete system interactions throughout servicing journeys, covering repair intake, diagnostics, execution, logistics, customer communications, and financial processes.

• Map out integrations, APIs, batch processes, middleware components, and data flows within the ecosystem.

• Evaluate how products, components, service histories, warranty data, and repair events are represented across different systems and data models.

• Analyze traceability requirements for serialized products, replacement parts, and repair activities throughout the servicing lifecycle.

• Conduct architecture reviews to evaluate scalability, resilience, maintainability, security, and operational supportability.

• Assess the current architecture maturity in relation to enterprise architecture best practices and modern digital platform patterns.

• Identify architectural bottlenecks, technical debt, legacy constraints, and opportunities for modernization.

• Evaluate integration patterns, data ownership, master data challenges, and system interoperability.

• Analyze platform usage, challenges in adoption, data quality issues, and operational workarounds driven by technological limitations.

• Produce structured findings on architecture, risks, recommendations, and gap assessments.

• Define the future-state target architecture that supports global aftersales capabilities.

• Develop conceptual and logical architecture views encompassing applications, integrations, services, APIs, data, and operational processes.

• Recommend architectural patterns to enhance omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.

• Lead or assist in structured platform evaluation activities, including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendations for future-state platform solutions.

• Establish principles for integration, API, and data architecture to guide future implementation initiatives.

• Define phased strategies for modernization and migration towards the future-state landscape.

• Identify opportunities for legacy rationalization and platform consolidation.

• Develop recommendations for implementation sequencing that balances business value, technical complexity, and delivery risk.

• Create architecture roadmaps that align with enterprise standards and strategic technology direction.

• Facilitate architecture workshops with engineering, product, operations, and business teams.

• Foster alignment around architecture principles, target-state recommendations, and technology priorities.

• Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.

• Produce high-quality architecture documentation and executive-ready deliverables.

• Clearly communicate complex technical concepts to both technical and non-technical audiences.

⛳️ Requirements

• Ability to work within EST business hours and collaborate effectively with North American teams.

• Willingness to occasionally travel for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.

• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect in complex enterprise environments.

• Significant experience in aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented settings.

• Experience in conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.

• Strong background in defining target-state architectures, modernization strategies, and technology transformation roadmaps.

• Experience supporting products made up of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.

• Experience in large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.

• Deep understanding of enterprise application ecosystems, including ERP, CRM, OMS, service management, repair management, and legacy platforms.

• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.

• Experience in assessing and modernizing legacy environments and complex integration landscapes.

• Demonstrated experience in performing architecture gap analysis and developing actionable transformation recommendations.

• Proven experience in evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.

• Strong skills in workshop facilitation, stakeholder management, and communication.

• Capability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.

• Excellent communication skills, with the ability to simplify complex topics for a broad range of audiences.

🏝️ Benefits

• A comprehensive insurance plan, where you can select the module that best meets your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the chosen module. This plan includes short- and long-term disability coverage.

• Dialogue via Sun Life offers virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, along with a complete mental health support program.

• A $500 Personal Spending Account that can be utilized for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.

• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can begin contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will occur after 24 months of service.

• Access to flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.

• Personal Technology Reimbursement of $30/month for every employee, available from day 1.

• We close during the winter holidays and offer flexible scheduling throughout the year, allowing you to enjoy those sunny Friday afternoons—assuming your weekly hours are completed.