Advanced Specialist, Customer Success – Faculty Advisor, Mathematics and Statistics

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with course-level administrators, leveraging expertise in discipline and digital products to guide the effective integration of Pearson digital solutions that align with teaching and learning objectives.

• Offer insights on digital assessment, grading, and reporting techniques; possess a comprehensive understanding of best practices for instruction utilizing MyLab.

• Advise customers on the customization or development of content.

• Develop training materials tailored to departments, including videos, guides, and both live and recorded webinars as required.

• Work alongside Product teams to provide input on the creation of new platforms, tools, and features.

• Collaborate with Sales in campaigns, calls, meetings, demonstrations, and various sales enablement efforts.

• Employ a defined set of success metrics and reporting frameworks to furnish both customers and internal stakeholders with documented recommendations and updates on course design and implementation.

⛳️ Requirements

• A Master's degree in the relevant discipline (Statistics) is mandatory.

• A minimum of 5 years of full-time teaching experience at the collegiate level (university, college, community college) in Statistics is essential.

• Proficient user experience with Pearson MyLab is required.

• Familiarity and expertise in various fields within Mathematics and Statistics are preferred; experience in Data Science and/or Engineering is highly advantageous.

• Experience in online teaching is preferred.

• Familiarity with Learning Management Systems (LMS) is preferred.

• Experience with Copilot and other Generative AI tools is a plus.

• Ability to engage with international clients across different time zones is a plus.

• Experience in presenting at conferences, department meetings, and events is valued.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development