Advanced Software Engineer – Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and execute technical solutions that enhance the value of the Feedzai platform.

• Configure, customize, and expand customer solutions utilizing Java, SQL, and platform settings.

• Create and sustain integrations employing REST APIs, messaging systems, event-driven architectures, and file processing.

• Diagnose intricate production issues across application, database, infrastructure, and integration layers.

• Evaluate and enhance application performance, scalability, and operational reliability.

• Direct technical efforts during implementations, upgrades, migrations, and production launches.

• Assist enterprise customers throughout the implementation and post-production phases.

• Assess solution designs and implementation strategies to ensure alignment with Feedzai's best practices.

• Guide other engineers and contribute to reusable implementation resources, documentation, and engineering standards.

• Partner with Product Engineering by offering feedback based on customer implementations and operational insights.

• Act as a trusted technical advisor for customers and a technical reference within Customer Success.

• Collaborate with Product Engineering, Product Management, Customer Success Managers, and customer technical teams.

⛳️ Requirements

• Over 7 years of professional software engineering experience.

• Proficient Java development skills, including understanding, customizing, and debugging complex applications.

• Strong SQL expertise and experience troubleshooting databases.

• Experience in designing and implementing enterprise software integrations.

• Familiarity with REST APIs, messaging platforms, asynchronous systems, and file-based integrations.

• Experience with cloud platforms, preferably AWS.

• Strong troubleshooting and root cause analysis skills in production environments.

• Experience in analyzing Java application performance, including thread dumps, heap analysis, and JVM tuning.

• Solid understanding of distributed systems, software architecture, scalability, and performance.

• Excellent communication skills with the ability to work directly with customer engineering teams.

• Capability to balance hands-on technical work with customer-facing responsibilities.

• Experience in fraud prevention, financial services, or risk management platforms is a plus.

• Familiarity with Kubernetes and containerized applications is a plus.

• Experience with PostgreSQL and NoSQL databases is a plus.

🏝️ Benefits

• Training, networking opportunities, and personalized time with your manager during the first 30 days.

• Virtual or onsite colleague shadowing during onboarding, depending on your work location.

• Access to comprehensive company and team information.

• Commitment to an Equal Opportunity Employer environment that values diversity.