Adoption Engineer – Federal

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Maintain services within a FedRAMP compliant framework.

• Act as the primary customer liaison for ThousandEyes technology.

• Enhance customer adoption and usage through recommendations of best practices.

• Function as a post-sale technical advisor throughout the customer lifecycle.

• Ensure the overall success of ThousandEyes customers.

• Implement adoption-driven playbooks, conduct product training, and develop customer roadmaps.

• Proactively engage with customers to establish trusted-advisor relationships.

• Cultivate technical champions within customer organizations.

• Work collaboratively with the Customer Success Specialist and Sales team on account strategies.

• Identify strategic initiatives and potential use cases for customers.

• Promote adoption and enhance the value that ThousandEyes provides to customers.

• Recognize opportunities for new business and expansion.

• Relay customer feedback and enhancement requests to the Product team.

• Conduct product update sessions to showcase newly released capabilities.

⛳️ Requirements

• Must be a U.S. citizen.

• Bachelor’s degree with over 5 years of relevant experience, Master’s degree with over 3 years, or PhD with no prior experience required.

• Experience in at least one customer-facing technical role: Technical Support, Solutions Engineering, or Professional Services.

• Proficient in application and network protocols such as HTTP, DNS, TCP/IP, and BGP.

• Skilled in designing, deploying, troubleshooting, or maintaining application and network infrastructure.

• Experience in delivering technical presentations and demonstrations to both technical and business audiences.

• Familiarity with scripting languages including Python, Perl, or JavaScript.

• Capability to work autonomously in a dynamic environment.

• Experience with ThousandEyes and/or other assurance solutions is a plus.

• Knowledge of the Cisco Networking portfolio is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Cisco restricted stock units, contingent on eligibility and continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Performance-based incentive compensation for employees on sales plans.