Admissions Coordinator – IK12

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive enrollment of new students to achieve or surpass set enrollment and conversion KPIs.

• Respond swiftly and professionally to incoming inquiries received via phone, web, email, marketing campaigns, and events.

• Establish relationships with prospective families and convert qualified leads into arranged campus tours and visits.

• Conduct thoughtful and consistent follow-ups to encourage applications and reduce prospective-family drop-off rates.

• Reconnect with families following tour cancellations and no-shows to reengage interested parties.

• Keep up-to-date with campus offerings, tuition and fees, and the admissions process to provide accurate answers to inquiries.

• Coordinate scheduling across various campus calendars and locations.

• Collaborate closely with campus teams on lead-to-enrollment initiatives.

• Maintain precise and timely records in Salesforce, NetSuite, and other relevant systems.

• Work with Marketing and Communications to support campaigns and enhance top-of-funnel enrollment growth.

• Identify and address challenges throughout the enrollment process, escalating family or enrollment concerns as necessary.

• Manage competing priorities and effectively allocate time to achieve optimal outcomes.

• Handle confidential and sensitive information with professionalism and discretion.

• Participate in special projects and continuous improvement initiatives as directed by the Lead Enrollment Director.

⛳️ Requirements

• At least three years of experience in admissions, enrollment, education sales, lead conversion, or a similar role with KPI accountability.

• Proven success in achieving performance targets and driving high-value or high-consideration conversions.

• Bachelor’s degree in business, education, or a related field is preferred.

• Experience in the education sector or public relations is advantageous.

• Strong proficiency in Salesforce or a similar CRM platform is highly preferred.

• Exceptional written and verbal communication skills.

• Proven ability to deliver responsive, high-touch customer service.

• Strong organizational and multitasking skills in a fast-paced, dynamic environment.

• A collaborative, solutions-oriented mindset with sound judgment and keen attention to detail.

• Ability to work independently while fostering productive relationships with campus and Shared Services stakeholders.

• Strong problem-solving and conflict-resolution capabilities, with the flexibility to adjust priorities as circumstances change.

• Professionalism, integrity, and discretion when managing sensitive information.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Tuition remission for employees’ children.

• Continued education tuition savings through partnerships with universities.