Admissions Coordinator – IK12

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead efforts to enroll new students, aiming to meet or surpass defined enrollment and conversion KPIs.

• Provide prompt and professional responses to incoming inquiries through various channels including phone, web, email, marketing initiatives, and events.

• Cultivate relationships with prospective families and convert qualified leads into scheduled campus tours and visits.

• Conduct thoughtful and consistent follow-ups to encourage applications and reduce prospective family drop-off rates.

• Reengage interested families by following up on tour cancellations and no-shows.

• Stay informed about campus offerings, tuition and fees, and the admissions process to accurately address inquiries.

• Coordinate scheduling across various campus calendars and locations.

• Collaborate closely with campus teams on lead-to-enrollment strategies.

• Ensure accurate and timely record-keeping in Salesforce, NetSuite, and other relevant systems.

• Work in partnership with Marketing and Communications to enhance campaigns and drive top-of-funnel enrollment growth.

• Identify and address challenges throughout the enrollment process, escalating family or enrollment concerns when necessary.

• Manage competing priorities effectively to achieve optimal outcomes.

• Handle confidential and sensitive information with professionalism and discretion.

• Participate in special projects and continuous improvement initiatives as assigned by the Lead Enrollment Director.

⛳️ Requirements

• A minimum of three years of experience in admissions, enrollment, education sales, lead conversion, or a similar role with KPI accountability.

• Proven track record of achieving performance targets and facilitating high-value or high-consideration conversions.

• Bachelor’s degree in business, education, or a related field is preferred.

• Experience in the education sector or public relations is advantageous.

• Strong preference for proficiency in Salesforce or a comparable CRM platform.

• Excellent written and verbal communication skills.

• Demonstrated ability to deliver responsive, high-touch customer service.

• Strong organizational and multitasking skills in a fast-paced, dynamic environment.

• A collaborative, solutions-oriented mindset with sound judgment and keen attention to detail.

• Ability to work independently while fostering productive relationships with campus and Shared Services stakeholders.

• Strong problem-solving and conflict-resolution capabilities, with the adaptability to shift priorities as needs change.

• Professionalism, integrity, and discretion in handling sensitive information.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Tuition remission for employees’ children.

• Educational tuition savings through partnerships with universities.