Admissions Care Coordinator I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Handle and manage incoming inquiries via phone, email, and chat.

• Evaluate the treatment requirements of potential patients, identifying the appropriate facility and level of care that aligns with their clinical and medical needs.

• Accurately and promptly document patient assessments in the record system, ensuring that all relevant information is entered swiftly and efficiently.

• Comprehend patients’ insurance eligibility and their benefits.

• Assess patients’ insurance eligibility and benefits, exploring viable treatment options within Pinnacle Treatment Centers.

• Gather patients’ financial obligations, which include deductibles, copays, coinsurance, and out-of-pocket expenses.

• Collaborate with Pinnacle Treatment Centers to find available beds and arrange admissions.

• Organize admission schedules and coordinate patient transportation as needed.

• Thrive in a team environment, collaborating effectively with all staff at Pinnacle Treatment Centers to ensure a positive experience for patients.

• Demonstrate the ability to work harmoniously with others while managing individual responsibilities.

• Show adaptability and flexibility in shifting focus to new tasks or objectives.

• Exhibit negotiation skills and the ability to overcome obstacles.

• Maintain attentive documentation practices.

• Display exceptional interpersonal communication abilities.

• Inspire and motivate individuals seeking treatment.

• Possess accurate and rapid computer skills.

⛳️ Requirements

• High school diploma or GED is required.

• Proficiency in Microsoft Excel and Office is preferred.

• At least one year of experience in the substance abuse or mental health field.

• Experience in a call center environment.

• Knowledge of and/or experience in the treatment industry.

• Capability to connect with and empathize with patients and their families seeking treatment.

• Experience working in a team-oriented setting.

🏝️ Benefits

• 18 days of PTO (Paid Time Off)

• 401k plan with company matching

• Company-sponsored ongoing training and certification opportunities.

• Comprehensive benefits package that includes medical, dental, vision, short-term disability, long-term disability, and accident insurance.