This is a fully remote position, open to applicants in South Africa.

• Promptly respond to customer inquiries through email, chat, and/or phone.

• Diagnose basic technical issues and offer clear, step-by-step solutions.

• When necessary, escalate complex issues to the appropriate team.

• Uphold a high standard of professionalism and customer satisfaction.

• Manage and maintain calendars, ensuring accuracy and efficiency.

• Schedule, reschedule, and coordinate meetings across various time zones.

• Send reminders and ensure all stakeholders are informed and prepared.

• Coordinate and confirm appointments with both clients and internal teams.

• Follow up on leads and inquiries to secure bookings.

• Keep organized records of scheduled and completed appointments.

• Perform general administrative tasks as needed.

• Maintain accurate documentation and reports.

• Support process improvements and the organization of workflows.

• A minimum of 3+ years of experience in virtual assistance, administrative support, or a related field.

• Proven background in customer service and/or technical support.

• Exceptional written and verbal communication skills.

• Strong organizational and time management capabilities.

• Proficiency in tools such as Google Workspace, Microsoft Office, and CRM systems.

• Experience using scheduling tools (e.g., Calendly, Google Calendar, Outlook).

• Ability to multitask and work independently in a fast-paced environment.

• Reliable internet connection and a quiet work setting.

• **Preferred Qualifications**

• Experience working with clients based in the US.

• Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk).

• Tech-savvy with the capability to quickly learn new tools and platforms.

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Supportive team environment and culture.

Administrative Support Specialist

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