Administrative Coordinator

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Oversee daily administrative functions, which include record creation and management, scheduling, and the uploading and verification of documents and photos.

• Ensure that necessary checklists and accompanying documentation are accurately uploaded and submitted on time.

• Monitor project deliverables to ensure compliance with the Ohio Department of Medicaid standards.

• Assist in updating protocols and enhancing operational processes.

• Facilitate communication with the Ohio Department of Medicaid.

• Aid in addressing escalated provider inquiries and resolving issues.

• Manage the testing, maintenance, and updates of the Careify application.

• Generate operational reports and performance metrics on a daily, weekly, and monthly basis.

• Track and manage the Notice of Deficiency process.

• Provide support for special projects and departmental initiatives.

• Collaborate with leadership and support teams to enhance operational efficiency and service delivery.

• Develop, implement, and uphold standardized policies, procedures, and workflows.

• Identify opportunities for process improvement and operational efficiency.

• Partner with Health System Development teams on enhancements to Careify and initiatives related to Ohio projects.

• Participate in regular project meetings and scrum sessions.

• Monitor daily workflows to optimize productivity, efficiency, and project outcomes.

• Assist in scheduling and coordinating project resources and personnel.

• Support staff coaching, training, cross-training, and performance assessment.

• Contribute to the development of user guides, updates to resource pages, onboarding of new employees, and maintenance of process documentation.

• Track, analyze, and communicate project trends alongside operational performance metrics.

• Identify and escalate systemic issues, risks, and areas for improvement.

• Provide qualitative and quantitative reports to management and project stakeholders.

• Ensure compliance with quality, reliability, usability, and performance benchmarks.

• Build collaborative relationships with internal staff, leadership, providers, and external stakeholders.

• Respond to inquiries related to provider enrollment and management, relaying relevant issues to ODM.

• Maintain outstanding customer service while addressing provider needs.

• Promote collaboration and teamwork across various departments.

⛳️ Requirements

• An associate's degree is required.

• A minimum of 3 years of experience in administrative coordination, project coordination, operations support, or program administration is necessary.

• Experience in supporting government, healthcare, Medicaid, compliance, or provider enrollment programs is preferred.

• Familiarity with remote work environments is advantageous.

• Experience with quality assurance processes and performance monitoring is a plus.

• Advanced proficiency in Microsoft Office Suite: Excel, Word, Outlook, and Teams is essential.

• Experience working with databases, web-based applications, and document management systems is required.

• Ability to learn and effectively use proprietary software platforms, including Careify, is necessary.

• Strong organizational and time-management skills are essential.

• Excellent written and verbal communication skills are required.

• Ability to juggle multiple priorities while adhering to strict deadlines is crucial.

• Strong analytical, problem-solving, and critical-thinking abilities are necessary.

• Exceptional attention to detail and accuracy is required.

• Ability to exercise sound independent judgment is important.

• Strong interpersonal and relationship-building skills are essential.

• Ability to work both independently and collaboratively within a remote team environment is necessary.

• Commitment to continuous improvement and operational excellence is expected.

• Ability to maintain professionalism and composure under pressure is crucial.

• A high level of integrity and discretion when handling confidential information is required.

• Standard business hours with occasional flexibility are required to meet project demands.

• Occasional travel may be necessary for meetings or training purposes.

🏝️ Benefits

• Fully remote position.

• Occasional flexibility in standard business hours.

• Occasional travel for meetings or training.