Administrative Assistant, Customer Service – Reserved for Candidates with Disabilities (PWD)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide administrative assistance to Regional Customer Service Managers, ensuring efficiency and organization in daily operations.

• Track operational metrics, compile information, and aid in the creation of management reports.

• Arrange regional calendars, meetings, and events, while monitoring action items and their implementation plans.

• Assist in managing documents, contracts, requisitions, payments, and other administrative processes for the department.

• Act as a bridge between Regional Managers and support teams, facilitating effective communication and request fulfillment.

• Conduct administrative oversight using spreadsheets and corporate systems, ensuring data accuracy and reliability.

• Create presentations and supporting documents for meetings, performance evaluations, and management discussions.

• Help in tracking quality, productivity, and customer experience metrics, enhancing the organization of regional data.

• Manage travel requests, expense reports, purchasing, and other administrative tasks needed to assist managers.

• Participate in the standardization and ongoing enhancement of administrative processes within the Customer Service sector.

⛳️ Requirements

• Pursuing or holding an undergraduate degree in Administration, Management Processes, Business Management, or related disciplines.

• Prior experience in administrative roles, ideally within customer service, operations, or service-oriented environments.

• Intermediate proficiency in Microsoft Office, particularly in Excel and PowerPoint.

• Experience in report preparation, administrative oversight, and monitoring metrics will be advantageous.

• Capability to manage multiple priorities, organize tasks effectively, and adhere to deadlines.

🏝️ Benefits

• Transportation allowance (Vale-Transporte)

• Group life insurance

• Meal or food allowance

• Giga+ discount

• Health insurance

• Dental plan

• Day off

• TotalPass

• Intranet learning platform

• Giga Inclusion assistance

• Pregnancy program – benefits card

• Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE providing exclusive discounts to Alloha employees

• Pharmacy partnership (Golden Farma) – payroll deduction discount

• Educational partnerships with colleges offering exclusive discounts to Alloha employees