Customer Service, Admin Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of inbound and outbound communication through phone, email, SMS, and chat—ensuring every channel is addressed.

• Oversee the complete appointment process: scheduling, confirmations, rescheduling, reminders, and light service recovery.

• Maintain accurate and up-to-date CRM/help desk notes, tags, statuses, and follow-up tasks.

• Manage routine administrative tasks for franchises, allowing managers to focus on operational excellence.

• Handle escalations related to billing, complaints, and franchisee issues according to a clearly defined SOP established during onboarding.

⛳️ Requirements

• Minimum of 3 years in customer-facing or administrative support positions.

• Managed over 60 customer interactions per day for at least 6 consecutive months.

• At least 2 years of experience with Zendesk, HubSpot, Salesforce, ServiceTitan, or a similar CRM platform.

• Must be willing to complete any necessary training assessment as part of the hiring process.

• A professional home office setup with a reliable internet connection is required.

🏝️ Benefits

• *Better Role Matching*: You will be assigned to positions where you can excel and develop, rather than just filling a vacancy.

• *Real Upside*: High achievers can expect raises, long-term job security, and future advancement opportunities.

• *Work With U.S. Operators*: Gain direct experience with franchise owners and operators committed to growth and execution.

• *Real Ownership*: Your contributions will have a direct effect on operations, with less bureaucracy and more responsibility from day one.

• *Multi-Location Exposure*: Collaborate across various franchise locations and understand how scalable operations function in practice.