Administration & Operations Specialist, Fluent Dutch

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Prepare, process, and ensure the accuracy of sales invoices while assisting with accounting-related administrative duties.

• Follow up on accounts receivable and engage with customers regarding invoices, payments, and contract-related inquiries.

• Verify customer orders and confirm that all details are accurately processed and documented in internal systems.

• Provide customers with updates on the status of their files, orders, and ongoing administrative processes.

• Enter, update, and track sales contracts within the database while upholding high standards of data quality.

• Handle general administrative responsibilities, including reception duties, phone management, and office management tasks.

• Support daily operational activities and aid in the successful implementation of internal operational projects.

• Facilitate effective communication between internal departments and customers to enhance service efficiency and customer satisfaction.

• Maintain organized documentation and administrative records while ensuring timely completion of deadlines and follow-ups.

⛳️ Requirements

• Proficient in Dutch and English communication skills (minimum C1 level for both spoken and written).

• Exceptional communication abilities with a professional, friendly, and service-oriented demeanor across phone, email, and internal collaboration.

• Strong administrative and organizational skills, capable of managing files accurately, independently, and in a highly organized manner.

• Keen attention to detail and an analytical mindset, with the ability to interpret data, identify trends, and suggest practical improvements to processes.

• Solid knowledge of Microsoft Office and a willingness to learn and adapt to new systems and tools.

• Customer service-oriented mindset, able to follow up efficiently, resolve issues effectively, and maintain positive client relationships.

• Willingness to learn, adapt, and take a proactive approach to support business operations and enhance customer satisfaction.

• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9am–5pm (UTC).

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation in USD.

• Rewards for referring friends.

• Balance between project workload and personal time, along with an internal health policy.

• Responsive leadership invested in your development and fostering long-term cooperation.

• Supportive conditions for self-development.

• A culture founded on trust, with no time-tracking requirements.