AD/Director – Organizational Change Management Lead – Quality Transformation Portfolio

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and uphold a comprehensive Organizational Change Management (OCM) plan for Quality transformation initiatives.

• Create and sustain a portfolio-wide perspective on OCM demand, priorities, risks, and resource requirements across various Quality transformation projects.

• Convert project scope, timelines, document modifications, system releases, and process alterations into a straightforward adoption roadmap.

• Categorize OCM activities based on change impact levels: low, medium, high, and transformational.

• Embed OCM milestones within the broader project timeline and phase gate procedures.

• Detect adoption risks early on and propose mitigation strategies.

• Construct stakeholder maps across Quality, Manufacturing, Labs, MSAT/ASAT, Regulatory, Technical Operations, Data, IT, Training, and relevant external partner teams.

• Execute role-specific change impact assessments.

• Recognize changes in responsibilities, decision-making rights, review behaviors, escalation routes, data usage, system interactions, and governance structures.

• Categorize affected populations according to the level of change and required OCM support.

• Determine where new or revised SOPs/WIs necessitate additional behavior modifications, training, communication, or managerial reinforcement.

• Assist sponsors and senior leadership in conveying the rationale for change.

• Develop key talking points for sponsors, leadership messages, and reinforcement strategies.

• Aid leaders in recognizing where visible sponsorship is vital to diminish resistance and enhance adoption.

• Prepare updates for leadership regarding program governance and Steering Committee meetings.

• Formulate targeted communication strategies for impacted stakeholder groups.

• Craft clear messaging that outlines what is changing, its significance, who is affected, what actions are needed, and the timeline.

• Support subject matter expert (SME) briefings, roadshows, office hours, FAQ preparation, manager toolkits, and readiness sessions.

• Ensure communications align with project timelines, document effective dates, training rollouts, and go-live phases.

• Collaborate with Training, Quality Systems, process owners, and SMEs to guarantee training is role-specific and aligned with actual future-state execution.

• Identify situations where training alone is inadequate and where coaching, walkthroughs, job aids, or readiness checks are necessary.

• Provide support for go-live readiness evaluations across people, processes, technology, data, documentation, and support models.

• Establish readiness criteria for each go-live phase.

• Develop 30/60/90-day sustainment plans following go-live.

• Set up adoption metrics, feedback mechanisms, issue escalation processes, and business-as-usual ownership.

• Monitor adoption risks, behavior deviations, workarounds, and inconsistent execution.

• Ensure that lessons learned are documented and integrated into future phases and programs.

⛳️ Requirements

• 10+ years of experience in Organizational Change Management, business transformation, Quality transformation, or a related field.

• Previous experience leading OCM for complex, cross-functional programs.

• Experience at the Associate Director / Director level or similar.

• Proven ability to collaborate with senior leaders, sponsors, process owners, SMEs, and project teams.

• Extensive experience in stakeholder analysis, change impact assessment, sponsor activation, communication planning, readiness planning, and sustainment.

• Experience in supporting phased deployments with multiple go-live waves.

• Strong facilitation skills, including the ability to lead workshops with SMEs and leaders.

• Proficient in translating intricate process and system changes into simple, actionable messages for affected users.

• Excellent PowerPoint and executive communication skills.

• Capable of creating practical working materials using PowerPoint, Excel, SharePoint/Teams, project plans, trackers, dashboards, and workshop outputs without depending on a separate analyst or designer.

• Ability to work independently with minimal guidance.

• Experience in the pharmaceutical, biotech, medical device, or other regulated life sciences sectors.

🏝️ Benefits

• Overtime compensation in accordance with federal and state regulations.