Ad Operations Specialist, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the preparation of comprehensive client history reports, handle billing inquiries, and address rate requests as necessary.

• Oversee insertion orders using financial systems across various markets.

• Relay specifications, inventory details, availability, and deadlines to the Sales team, while also providing market-specific information such as date options, zoning options, special sections, etc.

• Take charge of the process for receiving, modifying, and uploading creative assets, facilitating communication between clients, sales, and designers.

• Collaborate closely with sales executives to coordinate multiple campaign tactics within specified deadlines and expected service level agreements (SLAs).

• Convey specifications and gather creative assets and materials from clients.

• Serve as the intermediary between the customer, account managers, account executives, and designers to create high-quality creative assets.

• Engage with clients on all advertising production issues, including but not limited to deadlines, material requirements, ad copy, proofs, and revisions.

• Produce clear layouts, offer style examples, and compile necessary materials. Assess design quality and proofs to ensure precision and excellence.

⛳️ Requirements

• Excellent communication and interpersonal abilities.

• Capability to effectively engage with customers and team members.

• Strong organizational skills, with the ability to juggle multiple tasks, prioritize efficiently, and meet deadlines.

• Proficiency in Microsoft Office, including Excel, Outlook, and Word.

• Experience with Adobe Suite or graphic design is advantageous.

🏝️ Benefits

• Comprehensive health insurance.

• Opportunities for professional development and growth.

• Flexible work schedule.

• Collaborative and dynamic work environment.