Accounts Receivable Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take initiative in managing collections for outstanding invoices through proactive outreach via phone and email, aiming to meet daily, weekly, and monthly collection goals.

• Keep precise, thorough, and accurate collection notes and tags to assist management in tracking collection performance and objectives.

• Conduct customer reconciliations and analyses pertaining to overdue balances.

• Build strong relationships with internal teams to enhance communication and problem-solving efforts.

• Address internal and external inquiries by escalating them through management meetings and email communication to ensure prompt resolution.

• Identify and propose process enhancements to improve efficiency, optimize workflows, and make the best use of resources.

• Undertake additional responsibilities as assigned to support the finance team, which may include cash application, customer invoicing, and MEC deliverables.

⛳️ Requirements

• 2-5 years of experience in billing and accounts receivable within a fast-paced, high-growth environment, showcasing the ability to excel under pressure and effectively manage multiple priorities.

• Experience handling escalated customer issues with professionalism and tact, along with the capability to support team members.

• Strong analytical abilities with proficiency in navigating and manipulating datasets in Excel, employing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.

• High level of enthusiasm and a positive attitude, with the ability to adapt to changing needs and priorities in a dynamic, fast-paced work environment.

• Self-motivated and organized, capable of working independently while managing time effectively and maintaining structure in a fast-paced setting.

• A collaborative team player, able to work cross-functionally with different departments to address complex issues and facilitate effective account resolutions.

• Excellent communication skills, with the ability to engage confidently and clearly with both internal stakeholders and external customers.

• Proven experience with Salesforce and Zoom calls is advantageous.

• Familiarity with Tesorio or other collections management systems is an advantage.

🏝️ Benefits

• Flexible PTO: We provide non-accrual PTO along with 11 company holidays.

• Comprehensive health benefits plan for employees: including Medical, Dental, Vision, and an HSA match.

• Family Leave: All employees benefit from 12 weeks of fully paid parental leave, with birthing parents eligible for an additional 6-8 weeks of physical recovery time.

• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses.

• Spring Health: Spring Health offers a range of mental health benefits, including therapy, coaching, medication management, and digital tools tailored to individual needs.

• Caregiver Support: We collaborate with Cariloop to offer caregiver support for our employees.

• Carta Tax Advisor: Employees benefit from 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general inquiries.

• ERGs: We aim for all employees to thrive and feel a sense of belonging at Flock. Currently, we offer four ERGs - Women of Flock, Flock Proud, LEOs, and Melanin Motion.

• WFH Stipend: $150 per month to assist with expenses related to working from home.

• Productivity Stipend: $300 annually to be used on platforms such as Audible, Calm, Masterclass, Duolingo, and more.

• Home Office Stipend: A one-time $750 to help you create your ideal home office.