Accounts Receivable Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prioritize a substantial accounts receivable portfolio across a diverse customer base.

• Interact with customers through more than 100 emails daily and make a minimum of 50 outbound calls each day.

• Ensure prompt payment collection while upholding an exceptional customer experience.

• Address inbound accounts receivable-related calls and billing inquiries with professionalism and urgency.

• Evaluate customer communications and proactively resolve key issues to minimize repeat contacts and back-and-forth interactions.

• Investigate and rectify service and parts billing discrepancies.

• Clearly and effectively interpret and communicate third-party data exchanges to customers.

• Keep precise records, reporting, and system updates, including Excel-based tracking.

• Collaborate with internal teams and leverage tools like SharePoint to manage documentation and workflows.

• Respond to both internal and external inquiries within established service-level agreements.

⛳️ Requirements

• Experience in a high-volume communication setting (both verbal and written).

• Previous remote work experience is required.

• Ability to swiftly identify key information and drive efficient resolutions.

• Proficiency in Excel and SharePoint.

• Strong attention to detail, time management skills, and ability to prioritize tasks.

• Experience in customer service, collections, or accounts receivable is strongly preferred.

🏝️ Benefits

• Competitive salary.

• Medical, Dental, and Vision Plans.

• Paid Holidays and Paid Time Off (PTO).

• Short- and Long-Term Disability benefits.

• Paid Life Insurance.

• 401(k) Retirement Plan.

• Employee Stock Purchase Plan.

• Access to Lithia Learning Center.

• Discounts on vehicle purchases.

• Wellness Programs.