Accounts Receivable Credit and Collections Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Accountable for monitoring and resolving outstanding payment issues and providing timely monthly collections reports.

• Delivering customer support concerning collection matters, processing refunds, reviewing and implementing account adjustments, and resolving discrepancies and short payments.

• Tasked with overseeing and managing accounts, including customer calls, account modifications, small balance write-offs, customer deductions, reconciliations, and credit memo processing.

• Collaborate with the Cash Application team, Sales Tax Department, Customer Service, and other internal teams as needed to effectively reconcile accounts.

• Engage sales and senior management when necessary to expedite the collection process.

• Maintain ongoing communication and promptly follow up with the sales department regarding customer accounts.

• Oversee customers in the credit hold queue.

• Keep updated customer credit files.

• Address requests for credit references.

• Suggest modifications in the credit policy to senior management.

• Assess the creditworthiness of accounts and review findings with management as necessary.

• Execute additional assigned tasks and ad hoc duties to support the Accounts Receivable Department.

• Participate in daily huddles and weekly and monthly meetings to address and resolve A/R related issues.

• Involved in AR-related projects such as Avalara and Bill Trust.

• Achieve established department goals and activity metrics.

• Review direct reports’ timecards to ensure accurate and complete recording of employee hours.

• Authorize employee timecards at the end of each pay period, prior to supervisor deadlines.

• Assist employees in correcting errors (missing punches, adjustments, etc.).

• Evaluate and approve PTO requests.

⛳️ Requirements

• Preferred Qualifications: Key Performance Measures include Days Sales Outstanding (DSO), Electronic Billing percentage in dollars, Electronic Payments percentage in dollars, Bad Debt Write-off percentage, and Improvements Implemented.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance.