Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Reach out to customers through phone calls, emails, and written correspondence to collect overdue payments.

• Consistently follow up on overdue accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring accounts remain accurate and current.

• Process customer payments and keep precise financial records.

• Handle credit card transactions, issue credits, and make necessary adjustments to accounts.

• Negotiate payment plans when suitable to enhance collections efforts.

• Respond to incoming calls, addressing inquiries and directing them as appropriate.

• Conduct data entry and maintain comprehensive account documentation.

• Work collaboratively with internal departments including Sales, Billing, and Customer Service to resolve account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a related field.

• Proficient in billing and invoicing using QuickBooks.

• Strong knowledge of accounts receivable processes and best practices in billing and collections.

• Demonstrated ability to locate outstanding payments, investigate issues, and effectively resolve discrepancies.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial systems.

• Excellent verbal and written communication abilities, exhibiting a professional, persistent, and client-focused demeanor.

• Strong organizational skills with a keen attention to detail and accuracy.

• Capability to handle multiple priorities and deadlines in a dynamic environment.

• High level of integrity and professionalism in managing sensitive financial information.

• Self-driven, results-oriented, and capable of working independently with minimal supervision.

• Experience in managing high-volume collections or aging portfolios.

• Background in collaborating with cross-functional teams within a fast-paced setting.

• Experience with US-based clients and a solid understanding of US business practices and communication norms.

• Comfortable operating in a fully remote work environment.

• Availability to work during US Pacific Time (PST) hours.

• High school diploma or equivalent is required.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Competitive salary and comprehensive benefits package.

• Flexibility to work remotely.

• Opportunities for professional growth and development.