Accounts Receivable Analyst – Contract-to-Hire

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee numerous case queues from both internal and external support tickets within Salesforce, ensuring that all new cases are addressed within one business day.

• Compile and consolidate weekly and monthly aging reports to pinpoint overdue accounts and prioritize collection activities.

• Engage in proactive outreach via calls and emails to resolve overdue balances, negotiate payment arrangements, and manage escalated cases.

• Monitor and report on collections metrics — including aging trends and case resolution timelines — to identify risks and enhance recovery performance.

• Keep thorough and precise case notes and follow-up schedules across all open collections queues in various reporting platforms (Slack / Salesforce / Notion / Google Sheets / etc.).

• Address and respond to internal and external billing and collections inquiries in a timely and accurate manner.

• Generate and process manual invoices utilizing relevant billing reports for accounts not covered by standard automated billing procedures.

• Review and audit customer account billing modifications.

• Analyze and interpret contracts manually to discern all terms and conditions affecting billing and payment terms; apply contract stipulations to invoicing and billing configurations manually.

• Ensure accurate and current Enterprise contract information for invoicing purposes.

• Support contract accuracy, maintenance, and manual data entry into billing systems.

• Foster relationships with Customer Support and Customer Success teams, including responding to billing-related inquiries and supplying necessary documentation.

• Collaborate with the Customer Success team to resolve billing changes, outstanding invoices, and refund requests.

• Assist in month-end closing processes and reconciliation tasks.

⛳️ Requirements

• 1–3 years of experience in AR/collections, with at least 1+ years in a high-volume, VC-backed SaaS setting.

• Practical experience in collections.

• Familiarity with a variety of technology tools, customer outreach calls, and case/queue management.

• Experience with Salesforce in a recurring subscription and usage-based software billing context is essential.

• Proficient in managing a substantial volume of collections cases across multiple queues simultaneously.

• Adept at managing tasks through various reporting and tool sources (Slack / Salesforce / Google Sheets / Notion / etc.).

• Strong process orientation and attention to detail; solid analytical and quantitative abilities, particularly regarding collections metrics and aging trends.

• Demonstrated capability to adapt to changing processes and utilize technology effectively.

• Excellent documentation skills.

• Familiarity with subscription billing software (e.g., Recurly), Salesforce CPQ, and advanced skills in Excel and Google Sheets.

• Comfortable with manual invoicing and contract review procedures.

• Understanding of AI tools that can facilitate simple, defined daily tasks is a plus.

• Ability to interpret contract language manually and convert it into precise billing execution.

• Self-motivated with the capacity to work independently in a fast-paced, dynamic, and lean environment while managing a considerable caseload.

• High-touch communication during collections calls while upholding a positive Customer Success approach.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• A collaborative and inclusive work environment.