Accounts Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Accurately process, allocate, and reconcile customer payments.

• Conduct daily reviews of customer accounts to verify the accuracy of account balances and transactions.

• Investigate and resolve discrepancies related to payments and account issues.

• Daily monitoring and follow-up on failed payments.

• Professionally send payment reminders and follow up on overdue accounts in a timely manner.

• Respond to customer inquiries through phone and email, providing precise information and promptly resolving issues.

• Handle incoming phone calls and route inquiries to the appropriate team members as necessary.

• Maintain accurate customer records and update account information within the system.

• Collaborate with internal teams to address account, billing, and payment-related issues.

• Escalate complex account matters when required.

• Ensure all tasks are completed in alignment with company policies and procedures.

• Support general administrative tasks and other responsibilities as needed.

⛳️ Requirements

• Previous experience in accounts administration, account coordination, or a related customer service role.

• Strong attention to detail and a high degree of accuracy.

• Solid understanding of payment processing and account reconciliation.

• Exceptional verbal and written communication skills.

• Strong organizational and time management abilities.

• Capability to prioritize tasks and work independently.

• Proficient in Microsoft Office, especially Excel, and comfortable with learning new software systems.

• Professional, dependable, and focused on customer satisfaction.

🏝️ Benefits

• Flexibility in work hours and location, emphasizing energy management over time management.

• Access to online learning platforms and a budget dedicated to professional development.

• A collaborative environment that fosters learning and growth across teams.

• A vibrant social culture featuring team lunches, social events, and opportunities for creative contributions.

• Health insurance.

• Leave benefits.

• Provident Fund.

• Gratuity.